Technology Support Engineer(Cisco ACI)

2 weeks ago

Makati, Philippines Michael Page Full time

Competitive salary and benefits package Hybrid Working Arrangement (RTO once a week) About Our Client A global technology company, recognized for delivering innovative IT services and solutions across infrastructure, cloud, and digital transformation. With a strong presence worldwide, it supports businesses and governments in optimizing operations, enhancing user experiences, and driving sustainable growth through advanced technologies. Job Description Demonstrate technology leadership for key project implementations and provide guidance as the Subject Matter Expert (SME) for Application Centric Infrastructure (ACI) technology. Plan, design, and deploy Software-Defined Networks (SDN), particularly Cisco ACI. Plan and execute software upgrades, preventive maintenance for network devices, and migration activities from legacy infrastructure to modernized ACI networks, ensuring minimal operational disruption. Stay up to date with the latest software releases, security patches, and updates relevant to network infrastructure. Identify and resolve moderate to high-complexity hardware and software issues using strong analytical skills and technical knowledge. Solve complex problems requiring in-depth analysis, leveraging deep understanding of data center environments and coordinating with third-party vendors. Create high- and low-level design documents, test plans, use cases, and scripts; participate in implementations, trials, and proof-of-concept activities. Be available on-call to address critical network issues and incidents outside of regular working hours. Communicate and collaborate effectively with the Technical Assistance Center (TAC), third-party vendors, sales and presales teams, and engineering teams. Own and manage customer technical issues from initial escalation to resolution. Engage with presales teams to identify client goals and requirements. To provide assessments for existing customer systems and recommendations for improvement. The Successful Applicant Over 5 years of experience in deploying and maintaining Cisco network devices, with advanced knowledge and hands-on expertise in Cisco ACI-a mandatory requirement. In-depth understanding of Cisco software technologies, including IOS, IOS-XE, IOS-XR, and NX-OS. Proficient in advanced troubleshooting within Data Center and Enterprise Technology environments. Hands-on experience in deploying Cisco Campus, Enterprise, and Data Center devices such as Nexus Switches, ASR, and Catalyst Switches. Holds a CCNP Data Center or DevNet (DevApps) certification; equivalent certifications are considered an advantage. Basic knowledge of VMware, RedHat, and other data center technologies is a plus. Strong leadership and mentoring skills, with the ability to guide and support junior team members. What's on Offer Hybrid Working Set-Up (Based in Makati) Competitive salary and benefits package Contribute to large-scale infrastructure and digital transformation projects. #J-18808-Ljbffr

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