Quality Assurance Officer for Sales and Marketing

1 week ago

Muntinlupa, Philippines ClinicMind Full time

Quality Assurance Officer for Sales and Marketing - Work From Home

The QA Officer for Sales & Marketing at ClinicMind is responsible for monitoring, auditing, and improving the quality of sales and marketing processes, communications, and campaigns. This role ensures that all client-facing interactions and marketing initiatives adhere to ClinicMind’s brand, compliance standards, and business objectives. The officer provides actionable feedback, maintains QA frameworks, and collaborates with cross-functional teams to drive consistency, compliance, and performance improvement across the sales and marketing lifecycle.

Ensure all communications and activities comply with HIPAA and industry regulations.

Responsibilities
  • Sales Quality Assurance
    • Audit sales calls, product demos, and client presentations to ensure professionalism, compliance, and adherence to ClinicMind’s sales methodology.
    • Evaluate sales proposals, CRM data entries, and follow-up communications for accuracy, consistency, and timely execution.
    • Monitor lead handling and pipeline progression to ensure proper process adherence.
    • Provide QA scorecards and feedback sessions to sales team members to strengthen client engagement and conversion.
  • Marketing Quality Assurance
    • Review digital campaigns (emails, website, social media, webinars, and ads) for accuracy, clarity, brand alignment, and regulatory compliance.
    • Audit marketing collateral, copy, and creative assets for errors, tone, and message consistency.
    • Monitor campaign setup and performance metrics to confirm accuracy of tagging, targeting, and reporting.
    • Partner with marketing leads to identify opportunities for improved engagement and ROI.
  • Reporting & Continuous Improvement
    • Maintain QA reports, dashboards, and performance insights for sales and marketing leadership.
    • Identify recurring issues or process gaps and recommend corrective actions or training interventions.
    • Collaborate with Sales, Marketing, and HR/Training teams to build best practices and standard operating procedures.
Qualifications
  • Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
  • 2-4 years of professional experience in quality assurance, sales operations, or marketing operations.
  • Strong analytical and reporting skills with high attention to detail.
  • Experience with CRM systems (e.g., Salesforce, HubSpot) and marketing automation platforms.
  • Excellent communication and feedback delivery skills.
  • Familiarity with healthcare, RCM, or HIPAA compliance is an advantage.
Must Have
  • High comfort level working on Eastern Time Zone/US Shift
  • Good internet access at home
  • Mobile Hotspot
  • Laptop/Desktop of at least 8 GB
Success Metrics
  • Improved sales call quality and higher conversion rates.
  • Reduced errors and inconsistencies in marketing materials and campaigns.
  • Timely, accurate reporting of sales and marketing quality metrics.
  • Strong collaboration with cross-functional teams leading to continuous process improvement.
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