Team Leader

4 weeks ago

Philippines General Motors Full time
**Sponsorship:**GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DONOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN,STEM OPT, etc.) NOW OR IN THE FUTURE. **Work Arrangement:** This role is categorized as hybrid. This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.* Agents activities coordination - coordinates forecasts; scheduling and capacity plan with Workforce Team* Performance analysis: interpret dashboards data and support supervisor by deciding, executing and tracking action plans to ensure team performance achievements* Coaching, counseling, and motivating the team to achieve the metrics - adherence; AHT; connections issues* Conducts huddles and performance reviews on a weekly basis* Support Sr. Analyst and Quality Auditor with accurate performance feedback with the team members* CAP Mid and Year End alignment by defining Goals (validated with Supervisor); Mid and End Year conversation and WD Submission other tasks and duties as assigned by the leadership team**Your Skills & Abilities (Required Qualifications)******Experience working in a Shared Services / Contact Center environment as a People Leader for a minimum of 4 years. Solid Experience working in a Shared Services / Contact Center environment. Experience working with a diverse and multi-cultural team.Experience working for a multinational organization and working with colleagues internationally are preferred.Hands on experience working with and proficiency in Workday, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.Experience managing documentation of business processes including training materials, SOPs and Knowledge Database contents.**What Will Give You A Competitive Edge (Preferred Qualifications)**Functional Expertise: Possesses In-depth knowledge of certain functions.General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, **email**us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM’s . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click “Apply Now” on the job posting of interest.
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