Fraud and Risk Manager

What can you tell your friends when they ask what you do? As a Manager for Fraud Management, you will play a pivotal role in protecting Data Analytics Ventures Inc. (DAVI), and its Go Rewards members from the cost, inconvenience, and damage arising from fraudulent activities. You will have business ownership for DAVI’s fraud and abuse functions. This includes partnering with internal and external stakeholders to plan, design and implement overall fraud management programs for the business, drive changes to escalation protocols and develop fraud and abuse mitigation strategies. The scope of responsibility includes the prioritization, development, and execution of the roadmap and will partner with key stakeholders such as product, engineering, Go Rewards Loyalty Management, customer care, data science, legal, and finance to protect the business from fraudulent risks and threats that may result to loss. Responsibilities – How will you do this? Conduct risk assessments to identify areas of vulnerability to fraud and implementing controls to mitigate those risks Manage the day-to-day operations of the fraud team, ensuring accurate and timely review of suspicious activity alerts Oversee the fraud escalation process and utilize critical thinking to ensure proper investigation and resolution of fraud cases Recommend solutions and product enhancements based on an understanding of the business strategy and stakeholder fraud needs Prepare and present regular reports and KPIs on transaction monitoring and fraud escalation activities to senior management Work with the data science team and machine learning specialists to identify new patterns of fraud and how to detect them Stay abreast of and communicate fraud trends, emerging risks, and regulatory changes to business stakeholders and adapt the current monitoring and escalation processes accordingly To be successful, you’ll need Bachelor's Degree in Finance, Business, Information Technology, or a related field. At least seven (7) years of experience in fraud prevention, risk management, or a related field. Proven experience in conducting risk assessments and implementing risk mitigation controls. Strong leadership skills with experience managing a team, ensuring accuracy and timeliness in fraud detection and prevention activities. Ability to work in gray areas, deconstruct ambiguity and self-starter who can navigate challenges with minimal direction Excellent communication and interpersonal skills, with the ability to collaborate in cross-functional environment, often in complex organizational matrixes Strong analytical skills to draw hypothesis and interpret insights from various data points. Proven track record of driving process improvement, operationalizing processes, and enhancing team performance Be an Ideal Team Player You are HUNGRY with biases towards action and a mindset to continuously learn and improve You are HUMBLE, yet love to succeed, especially as a team You are SMART, and not just book smart, but emotionally intelligent which enables you to have a great read and relation with people About Data Analytics Ventures Inc. (DAVI) Data Analytics Ventures, Inc. (DAVI) is the Gokongwei Group’s loyalty and data analytics company. Aside from managing Go Rewards, the loyalty program of the Gokongwei Group which includes Cebu Pacific and Robinsons Retail Holdings, DAVI also plays a pivotal role in driving consumer insights through data science. This combination enables DAVI to create a loyalty program that delivers on rewarding experiences and harnessing data to fuel business growth. At DAVI, data is the key to identifying customer patterns and insights. More than just crunching numbers amidst evolving market landscapes, the company aims for meaningful engagement and sustainable growth that will accelerate discovery and action for businesses. DAVI helps businesses get a deeper understanding of their brand and category performance. The company's insights help businesses to determine growth drivers and opportunities, improve decisions and calibrate business objectives and actions. DAVI advocates a culture of excellence and teamwork. Everyone is expected to be the very best at what they do and serve as mentors to their colleagues. We believe in building a trusted environment that encourages open dialogue and constructive conflict, where individuals are humble and hungry to learn from each other. We expect excellence of ourselves and others and together, we make excellence contagious. DAVI offers its employees the chance to be part of the wave of the future as the data industry continues to evolve rapidly. They are empowered to chart the trajectory of their career and have access to programs that help them continuously upskill. As such, the company seeks people who are passionate about uncovering the value and opportunities behind data. Seniority level Director Employment type Full-time Job function Analyst and Other Industries Data Infrastructure and Analytics #J-18808-Ljbffr