Account Manager

4 weeks ago

Makati, Philippines Lamudi GmbH Full time

Job Description

The Account Manager will handle corporate accounts end to end managing collections and billing, driving renewals, executing upsells, and recovering at-risk or churned clients. You will be the primary liaison, ensuring client satisfaction and revenue growth while maintaining compliance.

Key Responsibilities
  • Collections & Billing: Manage timely billing cycles, issue invoices, statements of account (SOA), and follow up payments; contact clients via phone or email for overdue accounts and develop repayment plans; reconcile payments and credits, and collaborate with Finance to resolve discrepancies.
  • Renewal and Retention: Coordinate with internal teams to prepare proposals, campaigns, and pricing; ensure contracts are renewed 30–60 days before expiry.
  • Upselling & Cross-selling: Identify expansion opportunities within existing accounts; develop and present ROI driven proposals for new features or services.
  • Stakeholder Management & Client Management: Build and maintain strong working relationships with key client contacts including finance, procurement, and operational decision-makers; act as the primary point of contact for all billing, collections, and account-related matters; address escalations promptly and collaborate with internal teams to ensure a positive client experience.
  • Reporting & Process Improvement: Maintain accurate data in CRM and other trackers, documenting all client communications and activities; prepare and present weekly and monthly reports on collections status, renewal pipeline, upsell progress, and account health; analyze collection trends, identify bottlenecks, and recommend process improvements to enhance efficiency.
Minimum Qualifications
  • Bachelor’s Degree in Business, Marketing, Real Estate, Communications, or a related field.
  • Knowledge of accounts receivable processes, billing systems, and credit control best practices.
  • Proven track record in renewals, upselling, and client retention.
  • Excellent communication, negotiation, and interpersonal skills.
  • Experience working with corporate clients in sectors such as telecommunications, banking, fintech, SaaS, logistics, or BPO industries is preferred.
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