
Account Manager
3 days ago
Job Description
The Account Manager will handle corporate accounts end to end managing collections and billing, driving renewals, executing upsells, and recovering at-risk or churned clients. You will be the primary liaison, ensuring client satisfaction and revenue growth while maintaining compliance.
Key Responsibilities- Collections & Billing: Manage timely billing cycles, issue invoices, statements of account (SOA), and follow up payments; contact clients via phone or email for overdue accounts and develop repayment plans; reconcile payments and credits, and collaborate with Finance to resolve discrepancies.
- Renewal and Retention: Coordinate with internal teams to prepare proposals, campaigns, and pricing; ensure contracts are renewed 30–60 days before expiry.
- Upselling & Cross-selling: Identify expansion opportunities within existing accounts; develop and present ROI driven proposals for new features or services.
- Stakeholder Management & Client Management: Build and maintain strong working relationships with key client contacts including finance, procurement, and operational decision-makers; act as the primary point of contact for all billing, collections, and account-related matters; address escalations promptly and collaborate with internal teams to ensure a positive client experience.
- Reporting & Process Improvement: Maintain accurate data in CRM and other trackers, documenting all client communications and activities; prepare and present weekly and monthly reports on collections status, renewal pipeline, upsell progress, and account health; analyze collection trends, identify bottlenecks, and recommend process improvements to enhance efficiency.
- Bachelor’s Degree in Business, Marketing, Real Estate, Communications, or a related field.
- Knowledge of accounts receivable processes, billing systems, and credit control best practices.
- Proven track record in renewals, upselling, and client retention.
- Excellent communication, negotiation, and interpersonal skills.
- Experience working with corporate clients in sectors such as telecommunications, banking, fintech, SaaS, logistics, or BPO industries is preferred.
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