Appliance Customer Service Operations Manager

5 days ago

Quezon City, Philippines J-K Network Services Full time

Appliance Customer Service Operations Manager

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

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Job Description

COMPANY PROFILE: A leading company in the home appliance industry, committed to delivering quality products and exceptional after-sales service to our customers across the country.

Position: Appliance Customer Service Operations Manager

Company Industry: Home Appliances / Consumer Electronics

Work Location: Quezon City

Work Schedule: 8:30 AM – 5:30 PM

Work Set Up: Onsite

BENEFITS :

• Company Christmas gift

• Employee discount

• Salary increase

• Promotion to permanent employee

JOB RESPONSIBILITIES:

• Oversee and manage the entire customer service operations for appliance service

• Supervise service staff and field technicians to ensure high-quality service delivery

• Monitor and improve service response times, job completion rates, and customer satisfaction

• Coordinate with logistics, spare parts, and technical support teams

• Handle escalations and ensure timely resolution of customer complaints

RECRUITMENT PROCESS: (Onsite)

• Engineering graduate (preferably in Mechanical, Electrical, or Electronics Engineering)

• At least 3 years of experience as a Customer Service Operations

• Supervisor/Manager in the home appliance industry

• With leadership experience is preferred.

• Knowledgeable in after-sales service, parts handling, and technician deployment

• Can attend onsite interview.

Customer Service Problem Solving English Language Strong Work Ethic Adobe Suite Digital Marketing Technical Skills Organizational Skills People Skills Interpersonal Skills

If the position requires you to work overseas, please be vigilant and beware of fraud.

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  • withholds your ID,
  • requires you to provide a guarantee or collects property,
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