Appliance Customer Service Operations Manager
4 weeks ago
Appliance Customer Service Operations Manager
On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time
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Job DescriptionCOMPANY PROFILE: A leading company in the home appliance industry, committed to delivering quality products and exceptional after-sales service to our customers across the country.
Position: Appliance Customer Service Operations Manager
Company Industry: Home Appliances / Consumer Electronics
Work Location: Quezon City
Work Schedule: 8:30 AM – 5:30 PM
Work Set Up: Onsite
BENEFITS :
• Company Christmas gift
• Employee discount
• Salary increase
• Promotion to permanent employee
JOB RESPONSIBILITIES:
• Oversee and manage the entire customer service operations for appliance service
• Supervise service staff and field technicians to ensure high-quality service delivery
• Monitor and improve service response times, job completion rates, and customer satisfaction
• Coordinate with logistics, spare parts, and technical support teams
• Handle escalations and ensure timely resolution of customer complaints
RECRUITMENT PROCESS: (Onsite)
• Engineering graduate (preferably in Mechanical, Electrical, or Electronics Engineering)
• At least 3 years of experience as a Customer Service Operations
• Supervisor/Manager in the home appliance industry
• With leadership experience is preferred.
• Knowledgeable in after-sales service, parts handling, and technician deployment
• Can attend onsite interview.
Customer Service Problem Solving English Language Strong Work Ethic Adobe Suite Digital Marketing Technical Skills Organizational Skills People Skills Interpersonal Skills
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