
Team Manager – Healthcare
1 week ago
Senior Recruiter @ E-Solutions | Global Talent Acquisition, Talent Sourcing
Schedule: Night shift
Responsibilities- Leadership & Team Management : Lead, coach, and develop a team of customer service professionals in the healthcare domain. Drive employee engagement, manage team performance, and foster a culture of accountability and continuous improvement.
- Operational Delivery : Monitor and manage daily operations to ensure performance against key KPIs (productivity, quality, compliance, attendance, shrinkage, and attrition). Ensure process adherence and SLA compliance.
- Quality & Compliance : Maintain a strong focus on quality and regulatory compliance. Ensure all team members follow healthcare-related guidelines and protocols.
- Coaching & Development : Provide regular feedback, training, and growth opportunities to team members. Conduct performance reviews, identify skill gaps, and drive learning initiatives.
- Stakeholder Management : Collaborate closely with internal stakeholders and external clients to ensure alignment on goals, expectations, and delivery standards.
- 2–3+ years of leadership or people management experience (preferably in a BPO healthcare setting)
- Solid understanding of healthcare domain processes (eligibility & benefits, claims, provider services, Revenue Cycle Management)
- Proven track record in operational performance management (KPI tracking, shrinkage/attrition control, compliance management)
- Strong coaching and mentoring skills
- High attention to quality standards and compliance protocols
- Experience in line of business (LOB) startup or transition environments
- Strong analytical and problem-solving abilities
- Adaptability to change management and fast-paced environments
- Excellent communication and influence skills at all levels
- Strong collaboration and relationship-building abilities
- Mid-Senior level
- Full-time
- Administrative and Management
- Telephone Call Centers
-
Healthcare Team Manager
1 week ago
, , Philippines Sutherland Full timeOverview Sutherland is seeking an experienced and people-focused Team Manager to lead our growing Healthcare - Ortho program. As a Team Manager, you will drive performance, coach and mentor teams, and ensure service excellence that meets the expectations of our clients in the healthcare and orthopedic sector. Key Responsibilities Lead, manage, and inspire...
-
Team Manager
1 week ago
, , Philippines Sutherland Full timeAbout Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...
-
Urgent: Team Leader
1 week ago
, Metro Manila, Philippines Omega Healthcare Management Services Inc. Full timeOverview Job Title: Team Leader Healthcare | Ortigas, Pasig. The Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provide recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates...
-
Registered Pharmacist Apalit
3 weeks ago
, Pampanga, Philippines HR Manager Account ( The Generics Pharmacy ) Full timeOverview Responsible for aiding customers by compounding and/or dispensing prescription medications, providing pharmaceutical information to healthcare professionals, monitoring customers’ drug therapies to avoid interactions with other medications, and providing pharmaceutical expertise to customers on the safe use of medications. Responsibilities Reviews...
-
Non-Voice Registered Nurse
1 week ago
, Metro Manila, Philippines Access Healthcare Full timeOverview Access Healthcare is looking for Registered Nurse to join our growing team. Job Description Perform advanced level work related to clinical denial and utilization management. Manage medical denials by conducting a comprehensive review of clinical documentation. Handle audit/compliance responsibilities and other administrative duties as required....
-
Store Manager
3 weeks ago
, Pampanga, Philippines HR Manager Account ( The Generics Pharmacy ) Full timeResponsibilities Oversee daily store operations and staff management Ensure exceptional customer service and satisfaction Monitor inventory levels and manage stock replenishment Develop and implement sales strategies to meet targets Conduct performance reviews and staff training Maintain store visual standards and organization Handle budgeting and financial...
-
Team Leader
6 hours ago
, , Philippines Go-Get Data Consultancy Full timeOverview Job title: Team Leader. Type of Support: Voice. Work setup: 100% Onsite in Cebu. Work shift: US Business Hours. Salary: up to 34K package. Qualifications 2nd year completed/College Graduate At least 2 years experience as a Team Leader in BPO Preferred Healthcare experience in BPO With Insurance background, claims processing, US benefits Not a job...
-
Operations Manager
1 week ago
, Metro Manila, Philippines HRTX Full timeOperations Manager / Team Leader (Healthcare Account – BPO) Job Openings Operations Manager / Team Leader (Healthcare Account – BPO) About the job We are looking for a licensed Philippine Registered Nurse (PHRN) with strong BPO leadership experience to manage operations and lead teams for a Healthcare account. This role combines operational oversight...
-
Team Lead, Workforce Management Real Time
3 weeks ago
, Pampanga, Philippines TeleTech Holdings, Inc. Full timeBe the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Pampanga, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Have a passion to solve work puzzles in real time and mentor others? Are...
-
Account Management Specialist
6 hours ago
, Pampanga, Philippines Maxicare Healthcare Corporation Full timeOverview Accountable for providing administrative assistance and support to the Sales Team, Direct Clients, Agents, and Brokers. Job Description Collaborates and liaises on customer requests to concerned parties to ensure timely completion of account management support. Provides administrative support to Sales Team, Direct Clients, Agents and Brokers....