Team Manager – Healthcare
4 weeks ago
Senior Recruiter @ E-Solutions | Global Talent Acquisition, Talent Sourcing
Schedule: Night shift
Responsibilities- Leadership & Team Management : Lead, coach, and develop a team of customer service professionals in the healthcare domain. Drive employee engagement, manage team performance, and foster a culture of accountability and continuous improvement.
 - Operational Delivery : Monitor and manage daily operations to ensure performance against key KPIs (productivity, quality, compliance, attendance, shrinkage, and attrition). Ensure process adherence and SLA compliance.
 - Quality & Compliance : Maintain a strong focus on quality and regulatory compliance. Ensure all team members follow healthcare-related guidelines and protocols.
 - Coaching & Development : Provide regular feedback, training, and growth opportunities to team members. Conduct performance reviews, identify skill gaps, and drive learning initiatives.
 - Stakeholder Management : Collaborate closely with internal stakeholders and external clients to ensure alignment on goals, expectations, and delivery standards.
 
- 2–3+ years of leadership or people management experience (preferably in a BPO healthcare setting)
 - Solid understanding of healthcare domain processes (eligibility & benefits, claims, provider services, Revenue Cycle Management)
 - Proven track record in operational performance management (KPI tracking, shrinkage/attrition control, compliance management)
 - Strong coaching and mentoring skills
 - High attention to quality standards and compliance protocols
 
- Experience in line of business (LOB) startup or transition environments
 - Strong analytical and problem-solving abilities
 - Adaptability to change management and fast-paced environments
 - Excellent communication and influence skills at all levels
 - Strong collaboration and relationship-building abilities
 
- Mid-Senior level
 
- Full-time
 
- Administrative and Management
 
- Telephone Call Centers
 
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