Operations Sr. Manager

7 days ago

Cebu City, Philippines Cognizant Full time

Overview Role : DGM/GM Domain : Workers Compensation (Insurance/Healthcare) Location : Cebu, Philippines Requirement : Immediate We are looking for a dynamic and seasoned leader to join our team in Deputy General Manager/General Manager, based in Cebu. The ideal candidate is an experienced professional from the US Healthcare/Insurance domain, with a strong background in Post-Care Management with functions like Scheduling and Patient Care in Diagnostics and Durable Medical Equipment. The role demands complete ownership and accountability for Delivery, Transformation, Client Management and Business Growth Responsibilities End-to-End Business Ownership: Lead and manage all aspects of the Cebu-based business unit including operations and client success. Client Relationship Management: Build and maintain strong client relationships with US-based stakeholders; ensure seamless communication and proactive engagement. Operational Excellence: Drive performance against defined SLA/KPIs, ensure continuous process improvement, and maintain quality benchmark. People Management: Lead, mentor, and develop high-performing teams; ensure a culture of accountability, collaboration, and growth. Business Transformation: Champion transformation initiatives and implement strategies to enhance efficiency, cost-effectiveness, and innovation. Thought Leadership: Bring strategic thinking and industry expertise to drive business growth and add value to client offering. Conflict Management: Manage and resolve internal and external conflicts efficiently and professionally. Growth & Expansion: Identify and execute growth opportunities in alignment with company goals and client expectation Candidate Profile Experience: Minimum 15 years of relevant experience with at least 5 years in a leadership role (DGM level). Domain Expertise: Strong experience in healthcare/insurance, with a particular focus on post-care management and scheduling. Global Exposure: Demonstrated experience working with US-based clients and operations is a must. Leadership Style: Independent, accountable, proactive, and transformation-focused. Communication Skills: Excellent verbal and written communication with the ability to influence senior stakeholders. Location Flexibility: While the role is based in Cebu, we are open to candidates from other regions who are willing to relocate to Cebu. This role is 100% Work From Office in Cebu’ Business IT Park. #J-18808-Ljbffr

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