Account Services Assistant

4 months ago


Pasig, Philippines Tangent Solutions, Inc. Full time
• Assist Account Coordinator for terminal related concerns received from accounts daily.
• Prepares all supporting documents required for billing.
• Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.
• Monitors and ensure that key support groups consistently follow all existing escalation procedures.
• Provides complete and timely reports and updates to accounts based on set deliverables of key support groups.
• Assists the Account Coordinator and Account Supervisor in preparing presentations to key accounts.
• Assist in preparation of monthly service review presentations for key account and attends the same.
• Establishes filing and documentation of the encoding system of account and other official and business-related records.
• Assists in all customer-related events or activities initiated by and/or for the company.
• Coordinates with Operations Department in the pick up and delivery of supplies, terminals, paper consumables, etc. to merchants.
• Provides complete and timely reports and updates based on set deliverables and deadlines with Sales Manager.
• Exerts best effort that the Quality Objectives are met; implements and/or carryout quality improvement activities and functions as Account Services Assistant as may be formally and officially defined by the immediate superior or by the executive management.

REQUIREMENTS
• A Bachelor's Degree in Information Technology, Business Administration, Marketing and other related fields.
• At least 1 year of work experience in performing executive and/or administrative functions3. Computer literate and knowledgeable in Basic Windows Applications.
• Keen on minute details, flexible, systematic, and results-oriented.
• Good in written and verbal communication skills.
• Ability to work well under pressure and with minimal supervision.

  • Pasig, Philippines Tangent Solutions, Inc. Full time

    • Assist Account Coordinator for terminal related concerns received from accounts daily. • Prepares all supporting documents required for billing. • Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts. • Monitors and ensure that key support groups consistently follow all existing escalation...


  • Pasig, Philippines Tangent Solutions, Inc. Full time

    - Assist Account Coordinator for terminal related concerns received from accounts daily. - Prepares all supporting documents required for billing.- Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.- Monitors and ensure that key support groups consistently follow all existing escalation procedures....


  • Pasig City, Philippines Tangent Solutions, Inc. Full time

    •Assist Account Coordinator for terminal related concerns received from accounts daily. •Prepares all supporting documents required for billing.•Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.•Monitors and ensure that key support groups consistently follow all existing escalation...


  • Pasig City, Philippines Tangent Solutions, Inc. Full time

    - Assist Account Coordinator for terminal related concerns received from accounts daily. - Prepares all supporting documents required for billing. - Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts. - Monitors and ensure that key support groups consistently follow all existing escalation...


  • Pasig City, Philippines Tangent Solutions, Inc. Full time

    - Assist Account Coordinator for terminal related concerns received from accounts daily. - Prepares all supporting documents required for billing. - Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts. - Monitors and ensure that key support groups consistently follow all existing escalation...

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