Business Systems Analyst

Overview

Business Systems Analyst (Fully remote)

EXUS is a global technology company specializing in debt collections software for financial services and utilities. Our enterprise SaaS platform is used in over 50 countries , delivering measurable improvements in collections, compliance, and operational efficiency. With 20+ years of experience and a product recognized by Gartner as best-in-class , we combine global insight with local adaptability to empower collections teams worldwide.

Our people constitute the source of inspiration that drives us forward and help us fulfill our purpose ofbeing role models for a better world.

This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.

Our shared Values:

• We are transparent and direct
• We are positive and fun, never cynical or sarcastic
• We are eager to learn and explore
• We put the greater good first
• We are frugal and we do not waste resources
• We are fanatically disciplined, we deliver on our promises

We are EXUSAre you?

We’re expanding our Operational Excellence team to power the next stage of growth at EXUS , and we’re looking for a tech-savvy Business Systems Analyst to optimize the tools, systems, and workflows that drive our operations.

This is a key role for someone who thrives on turning complexity into clarity, enabling teams through technology, and continuously improving the way we work.

As we grow, it’s essential that our systems align with strategic goals, scale effectively, and help build a workplace where people can thrive, collaborate, and enjoy their work. You will be at the heart of this effort, ensuring our tools evolve with the business, automations free up time for high-value work, and data empowers informed decisions.

If you’re passionate aboutstreamlining systems ,automating workflows , andhelping teams work smarter at scale , this role is for you.

• Optimize Internal Tools & Automations & User Enablement
  • Design, configure, maintain, and continuously improve company-wide tools, like Jira, Confluence, Power BI, and HubSpot to support scalable operations, including user enablement and documentation.
  • Support the rollout and adoption of tools and systems through training, documentation, and ongoing user enablement.
• Improve Processes & Workflows
  • Collaborate with stakeholders to gather requirements, streamline workflows, and ensure alignment with business goals and operational standards.
• Generate Insights Through Data & Reporting
  • Conduct analysis and maintain dashboards to provide performance insights, track KPIs, and support operational decision-making, ensuring accuracy and data integrity throughout.
• Support Change & Project Execution
  • Assist with change management efforts and cross-functional projects related to tooling, automation, and process optimization.
• Ensure Compliance & Continuous Improvement
  • Contribute to internal and external audits, support reviews on the application of operational standards, and promote a culture of continuous improvement through feedback loops and best practice sharing.

• Bachelor’s degree in Business Administration, Operations, Data Analytics, IT, Engineering or a related field.
• 2–4 years of experience in tools and systems optimization, process improvement and automation, or business systems support in fast paced IT industry or software environment .
• Proven hands-on experience configuring and improving collaboration and process tools such as Jira, Confluence, HubSpot or similar platforms to support workflow automation and operational efficiency
• Proven hands-on experience using reporting and analytics tools like Microsoft Power BI (or equivalent) to build dashboards, track KPIs, and generate insights that support data-driven decision-making
• Strong facilitation and collaboration skills to gather input, troubleshoot issues, and align diverse teams and stakeholders
• Strong written and verbal communication skills
• High attention to detail with a continuous improvement mindset

• Familiarity with automation platforms (e.g., Power Automate), AI-enhanced tools, or project coordination experience
• Project coordination or Agile project management experience

At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success.

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance allowance
• Unlimited time off

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