L2 Systems Engineer

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Acquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.

Come for a career, stay for the fun

• Enjoy 14 months of pay*
• HMO coverage for you and your family
• Work flexibly with our hybrid working environment
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our 'Value Awards'
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

• Working with other teams and stakeholders to build key solutions for Acquire.
• Serves as Level 2 escalation for Linux support requirements.
• Adherence to key security and asset handling principles.

• Administers, supporting and maintenance of:

• Linux systems and related infrastructure of Acquire and all its subsidiaries.

• SFTP, DNS, SYSLOG, Email, web server etc

• Elasticsearch and associated technologies.

• Design, installation, support, patching, upgrades, and backup of Acquire's Linux systems and other key services.

• Spearheads troubleshooting and identifying recurring problems with the root cause analysis of the devices in scope.
• Responsible for Realtime proactive monitoring of Linux systems and services
• Scheduling, performing, and maintaining backups and responsible for backup/recovery procedures.

As L2 Systems Engineer you form a key part of the Acquire ICT team to ensure 100% availability and service delivery to the business.

What You'll Bring

• Extensive experience on Linux (Red Hat, Ubuntu, etc…)
• Knowledge on various software and applications. Installing, testing, configuring, customizing and maintaining various operating systems and associated software.

• Knowledge on Server hardening, system monitoring, performance tuning, and process mapping.

• Knowledge of at least one backup platform

• Understanding of backup process, system monitoring, performance tuning, disaster recovery, and scripting/automation for Linux based OS.

• Technical knowledge and experience on server technologies other than Linux
• Ability to follow, document, and maintain standard procedures.
• Superior analytical and problem-solving abilities with keen attention to detail.
• Ability to respond to requests for technical assistance via phone and through other electronic means.
• Technical discipline to effectively perform routine assignments as well as applied knowledge of established procedures, policies and practices.
• Ability to diagnose the cause of a problem in a complex environment and provide effective solutions quickly.
• Good interpersonal and communication skills.
• Able to react to change productively and handle other essential tasks as assigned.
• Must possess a strong commitment to high-quality customer service.
• Self-motivated with ability to work on multiple complex projects at a time.
• Willing to work variable shifts including evening, weekends and public holidays.
• Linux Certifications are a plus.

With a diverse global team working together, we proudly embrace and live by these shared values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each other.

What are you waiting for?

Join the A-Team and experience the A-Life

Join the A-Team and experience the A-Life