Technical Support/Customer Service Associate

Customer Support – Mandaluyong

Location: Mandaluyong, National Capital Region

Salary: ₱ - ₱

Employer: IBEX Global Solutions (Philippines) Inc.

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Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve our customers' problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as and when required.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.
• Demonstrated ability to quickly grasp complex software systems and learn and digest new information.
• Strong multitasking and effective time management abilities.
• Self-motivated and proactive attitude to support the team where necessary.
• Collaborative team player. Experience working well with internal teams, balancing team and customer success with company needs and opportunities.

Required Education and Experience

• A bachelor's degree.
• Years of customer-facing experience, preferably in a SaaS company.

Note: This advertiser has chosen not to accept applicants from your region.

Customer Support

Other postings in Makati City and Caloocan City with similar roles and requirements are listed below.

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Job Description

We are mass hiring for Call Center Agents at Metro Manila sites. Responsibilities include resolving customer inquiries and maintaining records. Benefits include commissions, HMO with dependents, paid leaves, and more. Qualifications include good communication skills and English proficiency.

• Resolve customer inquiries, update records, stay updated on policies.
• Contribute to a positive team environment.
• Benefits include Monthly Commissions, HMO, paid leaves, 13th month, etc.

Note: This advertiser has chosen not to accept applicants from your region.

Locations Included

Maker locations in Caloocan, Makati, Baesa, and other NCR sites may be listed with similar postings.

Job Details and Notes

Job Type: Full-time / Contract / Permanent, various postings. Some postings indicate non-acceptance of applicants from your region and may include age or education preferences.

Additional Postings

2, 3, 4, 5, 6, 7, 8, 9 entries follow a similar structure with the following recurring themes:

• Roles: Customer Support / Call Center / Non-voice / BPO related positions
• Locations: Metro Manila NCR (Makati, Pasig, Caloocan, etc.)
• Salary ranges and benefits often listed (HMO, 13th month, commissions, etc.)
• Requirements emphasize customer service experience, English proficiency, and ability to work in fast-paced environments
• Some postings include privacy notices and region-based applicant restrictions

LSEG – Quantitative Product Specialist

Location: Various, including Makati and Manila

Job Description

LSEG is the leading global financial markets infrastructure and data provider. The Quant Product Specialist team supports clients in analytics and data usage.

• Provide direct specialized customer service to analysts, researchers, and quants at major investment firms
• Assist clients in understanding and using LSEG data from databases (SSMS, Oracle, Snowflake)
• Quality check, research, and respond to client inquiries; coordinate with vendors, developers, and product managers
• Build relationships with clients through training and implementation support
• Advocate for product features and improved usage, assist in onboarding

Requirements

• Bachelor's degree in Engineering/CS/Finance/Math
• Knowledge of analytical tools and databases; SQL/Oracle/Snowflake experience
• Experience with equity markets and quantitative analytics
• Familiarity with statistics and econometric packages; strong communication and presentation skills
• Ability to collaborate with technical and non-technical teams; problem-solving mindset

Equality and privacy notices are included in the original postings. This advertiser has chosen not to accept applicants from your region.

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