(CSR) Customer Service Representative

1 week ago


Taguig, Philippines HRTX Full time

Job Description: Respond to customer inquiries via phone, email, or chat in a professional and timely manner Resolve customer issues efficiently while ensuring high levels of customer satisfaction Maintain accurate records of customer interactions and transactions Follow up on customer interactions when necessary Escalate complex issues to the appropriate team or supervisor Qualifications: 3+ years of BPO experience (preferably supporting AU/NZ accounts) Good communication skills with neutral accent or AU/NZ friendly accent Tech-savvy and comfortable navigating CRM or support tools Ability to work flexible hours based on AU/NZ business hours



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