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Service Desk Transformation Consultant- Quezon City
4 weeks ago
Overview
Service Desk Transformation Consultant- Quezon City
Work Where People Matter
At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.
Why You’ll Love It Here
- Growth you can see – promotions and career paths await
- Learning that sticks – trainings to sharpen your skills
- A workplace that cares – inclusive, supportive, and people-first
- Health coverage you can count on
- Rewards when you refer friends to join the team
- Support development teams with functional input and use cases
- Create As-Is and To-Be workflows
- Prepare sales proposals and respond to RFPs
- Deliver product demos and presentations
- Build custom demos and Proof of Concepts (POCs)
- Compare and position products against competitors
- Design and implement AI solutions for automation
- Collaborate with AI experts and evaluate model performance
- ITIL Practitioner with experience in project management and technology deployment
- Strong understanding of ITSM tools and frameworks
- Excellent presentation and commercial skills
- Proficient in Generative AI, Machine Learning, and Natural Language Processing technologies
- Effective in cross-functional collaboration and communication
- Willing to work in Eastwood, Libis QC
- Hybrid work setup based on business needs
- Bachelor’s degree in IT or a related field
We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork.
If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started.
Employment details- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology and Project Management
- Industries: Outsourcing and Offshoring Consulting
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