Service Desk Transformation Consultant- Quezon City

4 weeks ago

Quezon City, Philippines Tech Mahindra Full time

Overview Service Desk Transformation Consultant - Quezon City At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world. Why You’ll Love It Here Growth you can see – promotions and career paths await Learning that sticks – trainings to sharpen your skills A workplace that cares – inclusive, supportive, and people-first Health coverage you can count on Rewards when you refer friends to join the team Support development teams with functional input and use cases Create As-Is and To-Be workflows Prepare sales proposals and respond to RFPs Deliver product demos and presentations Build custom demos and Proof of Concepts (POCs) Compare and position products against competitors Design and implement AI solutions for automation Collaborate with AI experts and evaluate model performance What We’re Looking For ITIL Practitioner with experience in project management and technology deployment Strong understanding of ITSM tools and frameworks Excellent presentation and commercial skills Proficient in Generative AI, Machine Learning, and Natural Language Processing technologies Effective in cross-functional collaboration and communication Willing to work in Eastwood, Libis QC Hybrid work setup based on business needs Bachelor’s degree in IT or a related field We’re a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we’re home to thousands of talented professionals who value growth, diversity, and teamwork. If you’re ready for a role where you can grow, make a difference, and enjoy the ride — we’d love to meet you. Apply today and let’s get started. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology and Project Management Outsourcing and Offshoring Consulting We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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