Content Specialist

FactSet Quezon City, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the Content Specialist - Benchmarks role at FactSet

FactSet Quezon City, National Capital Region, Philippines

3 weeks ago Be among the first 25 applicants

Join to apply for the Content Specialist - Benchmarks role at FactSet

Get AI-powered advice on this job and more exclusive features.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations.
Your Team's Impact
The Benchmark Client Support team responds to client questions about benchmark content used across performance, risk management, compliance, research, and client reporting workflows. Our team is dedicated to innovation and to providing best-in-class support for our continually growing user base. We focus on third party index datasets sourced from over a hundred index providers including Bloomberg, S&P Dow Jones, FTSE Russell, MSCI, IHS Markit, NASDAQ, Euronext, and many others.
On a daily basis, we work with FactSet's Sales and Consulting teams to support client requests and work closely with our Content Collection and Content Integration Engineering counterparts to support new content and develop new ways of surfacing data – all with a focus on usability and discoverability.
The Content Specialist will be providing effective and polite support to customers in relation to our products through a ticketing system. This includes active focus on enquiry resolution, a positive client centric demeanor and ensuring that all the vital action is taken to resolve a customer’s enquiry.
Content Analyst is responsible for support and operations areas of development including such tasks as troubleshooting, administration, QA testing, and documentation. They will assist in the preparation of product specifications for enhancements and new products.
What You'll Do

• Develops an understanding of clients’ needs and workflows for specific product/content area.
• Contributes to remediating topics around index methodology including documenting findings and providing background analysis, troubleshooting, and testing.
• Correspond with 3rd party data suppliers to query data integrity issues.
• Contributes to ad-hoc projects.
• Effectively communicates data integrity fixes with appropriate content and engineering team and follows through until resolution.
• Call out problems affecting several customers or influencing the timely resolution of one customer’s enquiry.
• Recognize and raise recurring problems, inferior processes, or outdated procedures.
  

What We're Looking For

• Bachelor’s degree required (in Finance, Economics, Accounting or equivalent) Advanced degree preferred
• Effective verbal and written communication skills
• Strong analytical, problem solving skills
• Ability to work independently
• Quick learner; ability to apply skills and past experiences in new situations
• Has a basic understanding of indices/benchmarks
• Knowledge of the financial industry, a big plus
  

What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:

• The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
• Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
• Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
• A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
• Career progression planning with dedicated time each month for learning and development.
• Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.
  

Learn More About Our Benefits Here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications
Company Overview
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at follow us onXandLinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law. Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Marketing, Public Relations, and Writing/Editing

Referrals increase your chances of interviewing at FactSet by 2x

Get notified about new Content Specialist jobs in Quezon City, National Capital Region, Philippines .

Customer Relations – Social Media Jr. Specialist

Pasay, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 5 days ago

Manila, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 2 weeks ago

Powerpoint Editor and Educational content writer

Manila, National Capital Region, Philippines 2 months ago

Makati, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 6 days ago

Content Strategist - Customer Education and Enablement

Makati, National Capital Region, Philippines 5 days ago

Manila, National Capital Region, Philippines 1 month ago

National Capital Region, Philippines 1 week ago

Multimedia Content Specialist - Freelance, Remote

Taguig, National Capital Region, Philippines 4 months ago

Makati, National Capital Region, Philippines 2 days ago

Manila, National Capital Region, Philippines 3 months ago

Muntinlupa City, National Capital Region, Philippines 2 months ago

Makati, National Capital Region, Philippines 1 month ago

AdPro Business Group Content Producer for Beauty and Wellbeing South East Asia, Australia and New Zealand

Taguig, National Capital Region, Philippines 6 days ago

Pasig, National Capital Region, Philippines 1 month ago

Content Producer & YouTube Growth Strategist

Quezon City, National Capital Region, Philippines $800.00-$1,300.00 2 months ago

Quezon City, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 3 weeks ago

Quezon City, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 4 months ago

Manila, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 3 months ago

Makati, National Capital Region, Philippines 13 hours ago

Mandaluyong, National Capital Region, Philippines 1 week ago

National Capital Region, Philippines 13 hours ago

Manila, National Capital Region, Philippines 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---