Operations Manager
20 hours ago
The Operations Manager (Branch Manager) is responsible for the overall management and performance of the dealership branch, ensuring exceptional customer experience, operational efficiency, and compliance with luxury brand standards. This role leads Sales, Aftersales, and Administrative teams to achieve business objectives while upholding the prestige, exclusivity, and service excellence associated with premium automotive brands. Key Responsibilities Oversee day-to-day operations of the dealership branch, including vehicle sales, service, spare parts, and customer relations. Ensure smooth coordination among all departments to deliver a seamless customer journey from inquiry to vehicle delivery and aftersales support. Implement operational policies, brand guidelines, and quality standards set by both the company and the luxury brand principal. Monitor and manage branch KPIs such as sales targets, service efficiency, CSI (Customer Satisfaction Index), and profitability. Lead the Sales team in achieving monthly and annual sales goals for both new and pre-owned vehicles. Develop sales strategies, promotions, and client engagement initiatives tailored to the luxury market. Maintain strong relationships with key clients, corporate accounts, and high-net-worth individuals. Oversee showroom presentation, product display, and brand experience to align with luxury standards. Supervise service operations to ensure high-quality maintenance, repairs, and timely service delivery. Coordinate with the Technical and Parts teams to ensure parts availability and service readiness. Monitor service revenue, warranty claims, and customer feedback for continuous improvement. Ensure adherence to OEM guidelines, safety standards, and brand service protocols. Champion a customer‑centric culture throughout the branch, ensuring every interaction reflects brand prestige and exclusivity. Handle escalated customer issues with professionalism, discretion, and focus on service recovery. Support CRM initiatives such as exclusive events, test drive experiences, and loyalty programs. Manage branch budgets, expenses, and operational costs to meet profitability targets. Analyze financial statements and prepare regular reports for management. Ensure proper documentation, cash flow management, and audit compliance. Oversee facilities, equipment, and asset maintenance to uphold showroom and service area standards. Lead, train, and motivate a multidisciplinary team across Sales, Service, Admin, and Customer Relations. Set clear performance objectives and conduct regular reviews and coaching sessions. Promote a culture of excellence, accountability, and continuous improvement. Qualifications Bachelor’s degree in Business Administration, Management, or related field; MBA is an advantage. At least 5 years of experience in automotive operations or dealership management, preferably in the luxury or premium vehicle segment. Strong background in both sales and aftersales management. Excellent leadership, interpersonal, and communication skills. Strong business acumen with experience in P&L management, budgeting, and forecasting. Impeccable presentation and client handling skills suited to luxury clientele. Must embody professionalism, confidence, and refined brand representation. #J-18808-Ljbffr
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Operations Coordinator
6 days ago
Cebu City, Central Visayas, Philippines Operations Hub Control, Inc Full time ₱360,000 - ₱720,000 per yearCareersPosition: Operations CoordinatorJob Description:The Operations Controller reports to Operations Manager and ensures that the entire process meets customer's and internal requirements and is completed in an organized, efficient and safe manner.Process daily operation tasks according to applicable work procedures.Follow up with suppliers to ensure...
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Legal Intake Specialist
2 weeks ago
Cebu City, Philippines Operations Army Full timeLegal Intake Specialist (Remote) Schedule: Full-Time | Monday - Friday, 9:00 AM - 5:00 PM EST Apply here: Position Overview The Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process. This position ensures that every request is accurate, complete, and optimized for downstream success. The precision...
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Operation Manager
2 days ago
Cebu City, Central Visayas, Philippines Lifewood Data Technology Ltd. Full time ₱1 - ₱2 per yearTheOperation Managerwill oversee the day-to-day operations of the company, ensuring that the processes supporting AI development, product delivery, and client engagement run efficiently and effectively. This role requires a balance of operational expertise, technical understanding of AI, and strategic thinking to support business growth and...
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Operations Manager
3 weeks ago
Cebu City, Philippines TalentHero Full timeOverview Account Manager | Driving Client Success in Recruitment & Talent Solutions Globally Position: Operations Manager Start Date: January 2026 Employment Type: Full-time About the Role We are looking for an experienced Operations Manager to oversee and lead a growing team in Cebu. The ideal candidate has progressed through the ranks—from Team Lead to...
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Operations Manager
3 weeks ago
Cebu City, Philippines TalentHero Full timeOverview Position: Operations Manager Location: Cebu, Philippines (On-site) Start Date: January 2026 Employment Type: Full-time About the Role We are looking for an experienced Operations Manager to oversee and lead a growing team in Cebu. The ideal candidate has progressed through the ranks—from Team Lead to Operations Manager—and brings a strong track...
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Operations Manager
6 days ago
Cebu City, Central Visayas, Philippines TalentHero Full time ₱1,500,000 - ₱2,500,000 per yearPosition:Operations ManagerLocation:Cebu, Philippines (On-site)Start Date:January 2026Employment Type:Full-timeAbout the RoleWe are looking for an experiencedOperations Managerto oversee and lead a growing team in Cebu. The ideal candidate has progressed through the ranks—from Team Lead to Operations Manager—and brings a strong track record of managing...
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operation manager
2 days ago
Cebu City, Central Visayas, Philippines ECU WORLDWIDE Full time ₱900,000 - ₱1,200,000 per yearECU INTERNATIONAL FAR EAST LIMITED – APAC SERVICE CENTER CEBUIs currently looking for: Cebu Head / ManagerOverviewThe Cebu Head / Manager provides direct support to the General Manager in managing and overseeing the operational aspects of the Shared Services Center (SSC) located in Cebu City. This center supports multiple regions — including the US,...
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Operation Manager
1 week ago
Cebu City, Central Visayas, Philippines FiberHome Phils., Inc. Full time ₱60,000 - ₱120,000 per year· Provides operational and strategic direction to the diverse workforce for the installation and maintenance project all over Cebu, both copper and fiber services in the residential and business establishments.· Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and audit of service...
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Operations Manager
20 hours ago
Cebu City, Philippines Worldwide Group of Companies Full timeAbout the role We are looking for an exceptional Operations Manager to join our team at Worldwide Group of Companies. As our Operations Manager, you will play a pivotal role in overseeing the smooth and efficient day-to-day operations of our business operations. This is a full-time position that will see you managing a team of sales associates and ensuring...
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Operations Manager
1 week ago
Cebu City, Central Visayas, Philippines Gold Door Realty Full time $104,000 - $130,878 per yearCompany DescriptionGold Door Realty is a Real Estate Brokerage based in North Smithfield, Rhode Island, with licensed agents covering Rhode Island, Massachusetts, and Connecticut. The founder's journey began with real estate investments in 2003, leading to the creation of effective strategies for managing properties and focusing on client satisfaction. Gold...
