Operations Manager
4 weeks ago
The Operations Manager (Branch Manager) is responsible for the overall management and performance of the dealership branch, ensuring exceptional customer experience, operational efficiency, and compliance with luxury brand standards. This role leads Sales, Aftersales, and Administrative teams to achieve business objectives while upholding the prestige, exclusivity, and service excellence associated with premium automotive brands. Key Responsibilities Oversee day-to-day operations of the dealership branch, including vehicle sales, service, spare parts, and customer relations. Ensure smooth coordination among all departments to deliver a seamless customer journey from inquiry to vehicle delivery and aftersales support. Implement operational policies, brand guidelines, and quality standards set by both the company and the luxury brand principal. Monitor and manage branch KPIs such as sales targets, service efficiency, CSI (Customer Satisfaction Index), and profitability. Lead the Sales team in achieving monthly and annual sales goals for both new and pre-owned vehicles. Develop sales strategies, promotions, and client engagement initiatives tailored to the luxury market. Maintain strong relationships with key clients, corporate accounts, and high-net-worth individuals. Oversee showroom presentation, product display, and brand experience to align with luxury standards. Supervise service operations to ensure high-quality maintenance, repairs, and timely service delivery. Coordinate with the Technical and Parts teams to ensure parts availability and service readiness. Monitor service revenue, warranty claims, and customer feedback for continuous improvement. Ensure adherence to OEM guidelines, safety standards, and brand service protocols. Champion a customer‑centric culture throughout the branch, ensuring every interaction reflects brand prestige and exclusivity. Handle escalated customer issues with professionalism, discretion, and focus on service recovery. Support CRM initiatives such as exclusive events, test drive experiences, and loyalty programs. Manage branch budgets, expenses, and operational costs to meet profitability targets. Analyze financial statements and prepare regular reports for management. Ensure proper documentation, cash flow management, and audit compliance. Oversee facilities, equipment, and asset maintenance to uphold showroom and service area standards. Lead, train, and motivate a multidisciplinary team across Sales, Service, Admin, and Customer Relations. Set clear performance objectives and conduct regular reviews and coaching sessions. Promote a culture of excellence, accountability, and continuous improvement. Qualifications Bachelor’s degree in Business Administration, Management, or related field; MBA is an advantage. At least 5 years of experience in automotive operations or dealership management, preferably in the luxury or premium vehicle segment. Strong background in both sales and aftersales management. Excellent leadership, interpersonal, and communication skills. Strong business acumen with experience in P&L management, budgeting, and forecasting. Impeccable presentation and client handling skills suited to luxury clientele. Must embody professionalism, confidence, and refined brand representation. #J-18808-Ljbffr
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Operation Manager
4 weeks ago
Cebu City, Philippines Lifewood Data Technology Ltd. Full timeOverview The Operation Manager will oversee the day-to-day operations of the company, ensuring that the processes supporting AI development, product delivery, and client engagement run efficiently and effectively. This role requires a balance of operational expertise, technical understanding of AI, and strategic thinking to support business growth and...
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Operations Manager
2 weeks ago
Cebu City, Philippines Polystar General Services Full timeAbout the Role We are seeking an experienced Operations Manager to join our dynamic team at Polystar General Services' in Cebu City, Cebu. As the Operations Manager, you will play a pivotal role in driving the overall operational efficiency and productivity of our organisation. This is a full-time position that will allow you to leverage your expertise in...
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Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TalentHero Full time ₱1,500,000 - ₱2,500,000 per yearPosition:Operations ManagerLocation:Cebu, Philippines (On-site)Start Date:January 2026Employment Type:Full-timeAbout the RoleWe are looking for an experiencedOperations Managerto oversee and lead a growing team in Cebu. The ideal candidate has progressed through the ranks—from Team Lead to Operations Manager—and brings a strong track record of managing...
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Operation Manager
2 weeks ago
Cebu City, Central Visayas, Philippines FiberHome Phils., Inc. Full time ₱60,000 - ₱120,000 per year· Provides operational and strategic direction to the diverse workforce for the installation and maintenance project all over Cebu, both copper and fiber services in the residential and business establishments.· Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and audit of service...
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Operations Manager
4 weeks ago
Cebu City, Philippines Worldwide Group of Companies Full timeAbout the role We are looking for an exceptional Operations Manager to join our team at Worldwide Group of Companies. As our Operations Manager, you will play a pivotal role in overseeing the smooth and efficient day-to-day operations of our business operations. This is a full-time position that will see you managing a team of sales associates and ensuring...
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Operations Manager
2 weeks ago
Cebu City, Philippines TALENTMATE Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term...
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Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines QQENGLISH Full time ₱600,000 - ₱800,000 per yearSeize Your Next Leadership Role Operations Manager Wanted Are you a proven leader and an organizational powerhouse ready to tackle a high-impact role? QQ English is looking for a dynamic Operations Manager to be the engine that drives our successAre You Our Ideal Candidate?If you meet these core requirements, we encourage you to apply:Your Foundation:...
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Operations Manager
1 week ago
Cebu City, Central Visayas, Philippines Activation Machine Inc. Full time ₱1,200,000 - ₱3,600,000 per yearAbout the role Activation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and...
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Operations Manager
1 week ago
Cebu City, Central Visayas, Philippines AMI Group Full time ₱312,000 - ₱480,000 per yearAbout the roleActivation Machine Inc., a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring...
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Operations Manager
2 weeks ago
Cebu City, Central Visayas, Philippines ActivationMachine, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearAbout the roleActivation Machine Inc.', a dynamic and rapidly growing marketing company, is seeking an experienced and results-driven Operations Manager to oversee multiple store/ account locations in the North Mindanao region. As the Operations Manager, you will play a pivotal role in driving operational excellence, fostering team development, and ensuring...
