Operations Support Specialist

6 days ago

Mandaue, Philippines Intelassist Full time

Overview

EOR: One Workforce Global Employment Type: Full-Time Employment Work Setup: Onsite onboarding for 1-2 days, followed by a transition to a remote setup. Work Schedule: Night Shift (Following U.S. Time Zone) Location: Eastwood, Libis, Quezon City Salary Package: 50,000 PHP to 60,000 PHP/Monthly

Position Summary: The Operations Support Specialist is responsible for processing e-commerce customer orders and coordinating delivery logistics of orders. This involves coordination with numerous touchpoints both internal and external, including sales, vendors, and freight brokers. This position also provides backup for other operational tasks.

The right person for the job will be a process-driven, service-oriented, team-player with good communication skills, willing to help grow a small company by bringing new ideas and suggestions to the team.

Responsibilities

Essential Functions:

  • Order Entry Management
    • Process e-commerce customer orders via EDI/NetSuite.
    • For e-commerce customers’ orders, review inventory levels to ensure adequate quantities on hand for orders to process and communicate exceptions.
    • Manage and update customer records in NetSuite for e-commerce accounts when new locations are added.
  • Customer Solutions
    • Respond professionally and timely to inquiries from e-commerce customers and manage order exceptions.
  • Freight
    • For e-commerce Customers, coordinate shipping of products within customer’s time frame.
    • Handle all co-manufacturer shipping-related requests professionally and timely (e.g. ASN revisions, label printing).
  • Accounts Payable
    • Issue Purchase Orders to co-manufacturers based on sales order confirmations (All customers).
    • Process all co-manufacturer invoices into NetSuite.
    • Analyze all costs being incurred with the manufacturer to ensure conformity with existing contracts.
    • Process all freight broker invoices into NetSuite.
    • Process expense payables
    • Conduct reconciliations
    • Own state registration process and manage tonnage filings
  • Accounts Receivable
    • Invoice all customers through NetSuite and email invoices to any non-EDI customers.

Other responsibilities as assigned.

Qualifications

Job Requirements:

  • Bachelor Degree in Accounting or equivalent work experience.
  • At least 5 + of experience.
  • Experience working with international clients is a must .
  • NetSuite experience is a must .
  • Must have an experience with the following:
    • Order Entry
    • Accounts Payable
    • Accounts Receivable
  • Excellent organizational and communication skills (oral and written)
  • Ability to excel at details, multi-tasking, and working under pressure in a fast-paced and changing environment
  • Demonstrate consistent ability to build productive and positive working relationships with Managers and Team Members throughout the organization
  • Must have experience and proficiency with MS Word, Outlook, Excel, 10-key and Accounting & Enterprise software tools
Why Intelassist?

WHY INTELASSIST? We grow together. We value your effort. We aim to empower you.

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