Technical Support Engineer

2 weeks ago

Tacloban, Philippines LBC Express, Inc. Full time

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Role Description

The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.

Responsibilities
  • Troubleshoot software, hardware, and connectivity issues with minimal supervision
  • Resolve tickets escalated by the Service Desk within SLA timelines
  • Provide guidance to end-users on systems, applications, and updates
  • Ensure audit-ready documentation aligned with ITIL processes
  • Collaborate with internal teams and external vendors for issue resolution
  • Utilize ticketing and endpoint management tools effectively
  • Support IT governance, data privacy, and compliance efforts
  • Coordinate compliance with documentation and approval protocols
Qualifications
  • Graduate of Information Technology, Computer Engineering, or any related technical course
  • At least 6 months of relevant work experience in IT support or a similar role
Key Skills
  • Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
  • Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Transportation, Logistics, Supply Chain and Storage

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