Endpoint Administrator

Overview Endpoint Administrator (Client Engineer) Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral). It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We’re currently looking for: A seasoned Systems Administrator with a strong background in Client Endpoint Management. The position requires experience in administration of client endpoints running Windows 11, macOS, iOS, and Android Operating Systems. The ideal candidate possesses the technical expertise to solve complex challenges while balancing business objectives, user experience, and supportability. RingCentral is seeking a seasoned Client Endpoint / UEM Engineer to manage, automate, and evolve our end-user device ecosystem. You will administrate Windows, macOS, iOS, Android — and ideally Linux — endpoints, while driving automation, integration, and compliance reporting across the environment. You’ll ensure the endpoint estate is secure, reliable, and integrated into our identity, security, and operations pipelines. Key Responsibilities Operate, maintain, and scale our provisioning / UEM infrastructure; remediate performance bottlenecks and architectural constraints Develop, maintain, and version baseline configurations, patching workflows, security stacks, and image refreshes Automate onboarding, offboarding, remediation, configuration drift tooling, and event-driven endpoint actions (e.g. via APIs, scripts, webhooks) Integrate endpoint systems with identity, security, telemetry, SIEM, ticketing, and audit systems Author, generate, and maintain compliance and audit reports (internal / external) that speak to endpoint posture, configuration drift, security compliance, patch status, etc. Investigate and remediate recurring endpoint failures or issues that affect IT Support partners Build dashboards, alerts, and insight tooling to monitor endpoint health, anomalies, and trends Partner with support / help desk teams to elevate knowledge, provide enablement (brown bags, documentation, KB articles) Manage feedback from end user employees to improve product and services from IT Contribute to endpoint technology roadmap, tool evaluation, and migration strategies Mentor staff or peers on endpoint tooling, scripting, and automation best practices Participate in Change Management meetings reviewing and testing planned changes Minimum / Core Qualifications 5+ years (or equivalent) experience in systems administration, endpoint / device management, or EUC roles Hands-on experience with one or more modern UEM/MDM platforms (Intune, JAMF, Workspace One, Tanium, EndpointCentral, etc.) Deep scripting / automation skills (PowerShell, Bash, Python) used for real orchestration, not just ad hoc scripts Strong OS knowledge: Windows (10/11+), macOS, iOS, Android Experience integrating systems via APIs, webhooks, event pipelines, or automation frameworks Familiarity with security / compliance controls: disk encryption, Trusted Platform Module(TPM), firewalls, anti-malware, application allow/deny policies, patch / configuration management Strong understanding of directory / identity services (Active Directory, LDAP, Azure AD, etc.) Knowledge of core network fundamentals: TCP/IP, DNS, DHCP, routing basics Excellent communicator: able to interact with both technical and non-technical stakeholders Flexibility in schedule; willingness to support shift / on-call rotations Preferred/ Differentiating Skills Experience or strong familiarity with EndpointCentral by ManageEngine Experience with zero-touch provisioning, such as Autopilot, DEP / Apple Business Manager, ABM, etc. Prior exposure to AI / automation tools (for example: ChatGPT / OpenAI API, Google Gemini / Vertex AI, Zapier, Microsoft Power Automate, AWS Step Functions, n8n) Experience in cloud automation and infrastructure: AWS (Lambda, SQS, ECS, CloudFormation, Terraform) or equivalent Experience with version control (Git) in managing automation, scripts, tooling Hands-on experience building internal tooling, frameworks, or automation libraries Familiarity with observability / telemetry / analytics systems and integrating endpoints into those systems Experience working in Agile / DevOps environments Certification or experience in security / compliance domain (e.g. security certifications, compliance standards) Exposure to ITIL practices, software lifecycle management, and audit processes Experience with Linux administration (e.g. Ubuntu, CentOS, RHEL) in a client or server context What we offer Comprehensive HMO package (medical and dental with AD&D) +3 Dependents Group Life Insurance (Life, disability, and personal accident) and Burial Benefit Rice, and clothing allowance Employee Assistance Program (EAP): access to unlimited sessions with licensed psychologists On-demand digital 1:1 wellness coaching Group business travel insurance Leave entitlements, paid time-off, paid sick leave, and paid holidays RingCentral’s IT team ensures company data is accessible, secure, and optimized in ways that provide maximum competitive advantage. RingCentral constantly discovers, develops and deploys innovations that power productivity and drive better decisions for our customers. RingCentral’s IT professionals are talented, ambitious, out-of-the-box thinkers who love to learn on the job—planning, deploying and maintaining state-of-the-art technology to deliver flawless performance 24/7/365. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral/Acquire BPO RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By completing your application for this role, you: Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities Have read and agreed to our Data Privacy Policy #LI-JS10 #J-18808-Ljbffr