Teammate- Customer Support Associate

Customer Service Representative – TaskUs Clark We are hiring Customer Service Representatives for the TaskUs Clark – House Teamwork location. Role Overview Think of yourself as the backbone of the company. This role requires the best employees. You will provide exceptional customer experience to client contacts via calls, email, and live chat, ensuring accurate, efficient, and respectful interactions while meeting performance metrics. Responsibilities Receive inbound and/or place outbound calls. Provide accurate and timely responses via email and live chat support channels. Filter content from the client's website. Perform data and research functions. Provide support through known basic troubleshooting techniques. Manage and resolve customer complaints. Identify and identify escalation of priority issues. Route calls to the appropriate resource and document customer interactions following SOP. Always strive for good customer satisfaction and experience and ensure all calls are handled professionally based on the quality guidelines set by the client. Meet and exceed client‑mandated KPIs. Ensure consistent performance based on a continuous improvement model. Guarantee that all logins and passwords (both internal & external) are kept confidential. Participate in all internal and external mandated trainings and seminars. Have knowledge, understanding, and compliance with TaskUs policies and procedures. Provide feedback to management on possible problems or areas of improvement. Perform other duties as assigned by management. Qualifications Minimum of one year BPO experience. Preferred: experience on phone, email, live chat support; experience in Customer Service, Sales, Billing, Collections, and Technical Support. Willing to work on cyclical schedules. Strong verbal and written communication and comprehension skills. Computer literate and proficient in Windows, Apple OS X, Microsoft Office and Google applications. Typing test of 30 WPM with 90% accuracy. Good problem‑solving and critical‑thinking skills focused on issue resolution and customer satisfaction. Resourceful, able to multitask and high attention to detail. Self‑motivated and able to work independently, as well as contribute to cross‑functional and global teams. Flexible and able to quickly adapt to frequent process and information changes, and can work under pressure. Location & Eligibility Open to residents of Pampanga and Bulacan. Must be willing to work on‑site in TaskUs Pampanga – House Teamwork, 8F Two West Aeropark, Clark Freeport Zone. Why Join TaskUs? TaskUs commits to being #PeopleFirst. Join us for ridiculously good rewards, perks, and benefits. Benefits Scholarship program for your children. Enhanced health benefits (HMO) extended to up to two dependents, including same‑sex partners. Free wellness & resiliency programs extended to household members. Retirement savings program with company matching. On‑site Facilities and Benefits World‑class, ridiculously refreshing workspaces. Gym and recreational areas. Unlimited coffee. Food Forward: free food on‑site. Daycare for your kids while you’re on shift. Happy Hours, Time‑Outs, and other on‑site events. Terms & Conditions apply. Commitment to Employees At TaskUs, we believe our employees always come first. Leaders are expected to prioritise direct reports. Our #RidiculouslyGood culture has made us recognised as one of the best workplaces globally. Equal Opportunity Employer TaskUs is proud to be an equal‑opportunity workplace and an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees. Req Id: R_2509_13035 Posted At: Wed Jun :00:00 GMT+0000 (Coordinated Universal Time) #J-18808-Ljbffr