API Specialist

4 days ago


Philippines Tahche Outsourcing Services Inc. Full time ₱900,000 per year

Our US Partner Client is the leading SAAS Based Warehouse Management System, and leading extreme growth in the e-commerce fulfillment sector. Their cutting-edge systems are built on a robust API platform that enables infinite connectivity, creative implementations and limitless scalability. The developer community is well regarded and key to our continued growth roadmap.

The API Specialist acts as the bridge between external developers and our platform—supporting integrations, troubleshooting issues, sharing best practices, and maintaining documentation and the developer community. This role is key to driving platform adoption, enhancing customer satisfaction, and strengthening our leadership in the API/WMS space within the fast-growing e-commerce industry.

Responsibilities

● Manage external developer engagements and provide solutions to technical integration and connectivity issues.

● Serve as a subject matter expert on the platform and deliver training on best practices.

● Advocate developers need to support product roadmap decisions.

● Contribute to the developer community and maintain accurate, comprehensive API documentation.

● Monitor and troubleshoot API usage issues, resolving escalations as needed.

● Stay current with new tools and technologies to support continuous improvement.

● Meet performance expectations within established KPIs, including response and resolution times.

Required Experience

● Minimum of 2 years of experience in API connections/support or customer-facing technical roles.

● Minimum of 2 years of experience engaging with both technical (developers) and non-technical customers.

● Minimum of 2 years of experience with HTML and SQL.

● Minimum of 2 years of experience working with JSON syntax.

● Minimum of 2 years of experience with REST APIs and authentication methods.

● Minimum of 2 years of experience using API troubleshooting tools (e.g., Postman, Fiddler).

Preferred Qualifications

● Working knowledge of e-commerce shopping cart platforms and their APIs (e.g., Amazon, Shopify).

● Understanding of warehousing, logistics, and e-commerce delivery.

● Experience in project management participation and execution.

● Strong customer and developer empathy.

● Prior B2B customer-facing experience.

● Demonstrated initiative in supporting cross-functional teams (support, sales, communication).

● Commitment to driving change and supporting organizational excellence.

Job Type: Full-time

Pay: Up to Php90,000.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Life insurance
  • Work from home

Work Location: Remote


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