Solutions Architect

4 weeks ago

Mandaluyong, Philippines Private Advertiser Full time

Domain Architect Customer Service We’re looking for a Domain Architect for our Customer Service domain in Manila to help shape the future of our global customer experience. In this role, you’ll be instrumental in defining the long‑term technical vision for customer service platforms, ensuring scalable and resilient systems that empower our support teams and delight our customers. You’ll orchestrate seamless integration between tools, enable efficient handling of customer interactions and data, enforce technical governance, and design forward‑thinking architecture that enhances service efficiency and drives innovation. All this while collaborating closely with international, cross‑functional teams. Your responsibilities will include: Defining a long‑term technical strategy for the domain, in which you safeguard scalability, performance, reliability and security Designing scalable, modular architecture for customer service platforms, including CRM, IVR, chatbots, case routing, and integration layers Improving and simplifying data flows within customer service and across domains, enabling real‑time insights, faster resolution and better decision making Advising on tools, integrations, and AI‑driven solutions that empower agents, enable self‑service, and explore automation opportunities that balance efficiency with human interaction Driving a culture of innovation and continuous improvement by promoting best practices, mentoring teams, and staying ahead of industry trends and emerging technologies Defining and enforcing architectural standards, technical governance, and quality controls to ensure consistency and long‑term sustainability Acting as a strategic partner to business and IT stakeholders, translating customer service needs into scalable technical solutions Skills and experience 5+ years of experience as a Domain, Solution, or Technical Architect, preferably in high‑scale eCommerce or Customer Service environments with complex system integrations Bachelor's degree in Computer Science, Software Engineering, or a related field; a Master’s or relevant certifications (e.g., TOGAF, Google Cloud Architect) are a plus Strong knowledge of CRMs (e.g., Zendesk), chatbots, IVR infrastructure, and AI technologies such as Large Language Models (LLMs) to automate and enhance customer service processes Proficiency in modern backend technologies and APIs (e.g., JavaScript/Node.js, Java, REST/JSON), with working knowledge of frontend and integration frameworks Strong grasp of software architecture principles, design patterns, and best practices. Deep experience with Google Cloud Platform (preferred); familiarity with AWS or Azure is a plus Familiarity with the DevOps lifecycle and CI/CD pipelines to support agile delivery and deployment across distributed environments Willingness to travel on occasion Hands‑on approach to architecture, with a strong sense of ownership and accountability for end‑to‑end technical solutions Excellent communication and influencing skills to align technical decisions with cross‑domain business goals #J-18808-Ljbffr

  • Solutions Architect

    3 weeks ago

    Mandaluyong, Philippines Stratpoint Technologies Full time

    Overview Be among the first 25 applicants. Direct message the job poster from Stratpoint Technologies. Who We Are We are trusted, modern technology leaders in Agile Software Development, Quality Assurance, Cloud Consulting and Managed Services, Data Engineering and Analytics, and Artificial Intelligence and Machine Learning. We use technology to enrich...

  • Solutions Architect

    3 days ago

    Mandaluyong, Philippines Integrated Computer Systems, Inc. Full time

    Under the supervision of the ESD AVP, the Solutions Architect will be assigned a specific technology and/or solution. S/he will work closely with the Sales team in positioning effectively the technology/solutions and be able to create organic opportunities for the BUs enterprise clients resulting in growth in the enterprise portfolio. Upon request of a BU

  • Solutions Architect

    2 weeks ago

    Mandaluyong, Philippines Integrated Computer Systems, Inc. Full time

    Under the supervision of the ESD AVP, the Solutions Architect will be assigned a specific technology and/or solution. S/he will work closely with the Sales team in positioning effectively the technology/solutions and be able to create organic opportunities for the BUs enterprise clients resulting in growth in the enterprise portfolio. Upon request of a BU...

  • Data Solution Architect – Fabric/Azure

    3 days ago

    Mandaluyong, Philippines Metacom Business Process Outsourcing Solution Inc. Full time

    Design, build and configure applications to meet business process and application requirements. Summary: As a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire process or focusing on specific stages of the product life cycle. Your typical day will involve applying your expertise in...

  • AI Solutions Architect

    2 weeks ago

    Mandaluyong City, National Capital Region, Philippines Smart Channel Pty Ltd Full time ₱1,500,000 - ₱3,000,000 per year

    Position: AI & Solutions Architect/EngineerSchedule: Day ShiftWork Set-up: Hybrid (3x onsite – Mandaluyong)Employment Type: Full-timeWe are looking for a highly skilled AI and Solutions Architect & Engineer to lead the product vision, roadmap, design, development, and deployment of AI-powered systems and broader business solutions. This role combines...

  • AI Solutions Architect

    1 week ago

    Mandaluyong City, National Capital Region, Philippines SmartChannel Pty. Ltd. Full time ₱1,200,000 - ₱3,600,000 per year

    Position: AI & Solutions Architect/EngineerSchedule: Day ShiftWork Set-up: Hybrid (3x onsite – Mandaluyong)Employment Type: Full-timeWe are looking for a highly skilled AI and Solutions Architect & Engineer to lead the product vision, roadmap, design, development, and deployment of AI-powered systems and broader business solutions. This role combines...

  • Presales Solutions Architect

    2 weeks ago

    Citynet - Mandaluyong City, Philippines Unisys Full time ₱1,200,000 - ₱2,400,000 per year

    What success looks like in this role: Job Description SummaryResponsible for working with Unisys clients to design and implement solutions related to Unisys portfolio offerings. These solutions cover a broad range of native and partner products that Unisys offers its clients and requires an architect with a broad range of knowledge, and the ability to apply...

  • Financial Solutions Architect

    2 weeks ago

    Mandaluyong, Philippines Emerson Full time

    Emerson Mandaluyong, National Capital Region, Philippines Job Description In This Role, Your Responsibilities Will Be: The Finance Solutions Architect will be responsible for designing global automation solutions in Oracle modules relating to Finance. They should have the ability to design solutions for outside financial software and integrate to Oracle....

  • Applications Architect

    4 weeks ago

    Mandaluyong, Philippines Palawan Group of Companies Full time

    Job Summary The Applications Architect is responsible for designing robust, scalable, and high-performing application solutions that support the organization’s digital and business transformation goals. This role ensures that application architecture aligns with enterprise strategies, technical standards, and evolving technology trends. The Application...

  • Enterprise Architect

    3 days ago

    Mandaluyong, Philippines Michael Page Full time

    Hybrid work set-up (Three times a week RTO) Competitive work compensation and benefits About Our Client A leading financial institution in the Philippines, offering a wide range of banking products and services to individuals, businesses, and corporations. Job Description Lead the development, maintenance, and dissemination of Enterprise Architecture...