Graphic Designer

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Digital Design Manager (Instructional Design Manager)

Job Summary: The Digital Design Manager (Instructional Design Manager) leads and manages an Instructional Design Team for a specific vertical or portfolio to achieve high-quality curriculum development projects. You will direct the team to follow the standard process, work with the Content Development Team and intake requesters to understand client goals, and coordinate an appropriate plan.

Essential Duties and Responsibilities:

  • Oversee, coordinate, prioritize, assign, and monitor work among team members within target effort hours and timelines. Deploy, monitor, and audit key support processes such as audit calibration, time tracking, and productivity tools. Supervise and manage resources across the assigned portfolio, including attendance monitoring, and provide input into training, development, and performance appraisals in accordance with policies and legal requirements.
  • Project manage large initiatives including maintaining development schedules, providing status updates, setting SME expectations, and developing instructor-led training (ILT) templates. Maintain accurate metrics to measure direct reports’ and the team’s performance.
  • Lead problem resolution and escalations, guiding direct reports to use critical and creative thinking to identify and apply sound business solutions to achieve customer satisfaction. Analyze performance gaps and recommend learning solutions; coach and develop staff while fostering a culture of continuous improvement.
  • Evaluate process and staff effectiveness, collaborate with business stakeholders to create and execute learning improvement action plans, stay current on industry trends, and recommend innovative techniques to raise standards.

Qualifications:

  • Bachelor’s Degree in a related field from a four-year college or university. 7+ years of experience in a similar function (digital learning design, instructional design, training content development) with at least 2 years of progressive management experience.
  • Proficient in content development tools (e.g., Adobe Captivate, Articulate 360, Vyond) and basic proficiency in photo/audio editing software (e.g., Adobe Photoshop, Adobe Illustrator, Microsoft Paint, Adobe Audition, Audacity).
  • Demonstrated ability to mentor, coach, and provide direction to a team. Able to lead teams in organizing and prioritizing projects in a fast-paced environment with a focus on continuous improvement.
  • Excellent communication skills (verbal and written), attention to detail, business acumen, and professionalism. Strong understanding of the organization’s operations and industry.

Get Hired and Enjoy the Following:

  • Collaborate with industry experts and pursue opportunities for learning and development.
  • Engaging, fun, and competitive working environment.

Work Location: Concentrix Ayala North Exchange (Makati)

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