Instructional Designer

4 weeks ago

Pasay, Philippines ibex Full time

Ibex Global is currently in search of Instructional Designer - People Development to join our GLID team.

Responsibilities
  • Planning and Analysis
    • Identifies training needs and, in collaboration with training leads, develops short-term and long-term professional development, knowledge, skills, and behavioral training for Ibex trainers.
    • Assesses training and development needs through surveys, interviews, focus groups, and communication with managers and trainers.
    • Analyzes and identifies learning and development needs of the Ibex training members that respond to current and future business needs in partnership with stakeholders (managers, leaders).
  • Design and Development
    • Create SMART objectives for learning or performance for Ibex trainers.
    • Create flexible and innovative learning People development programs using digital tools.
    • Create a learning evaluation plan based on Kirkpatrick’s four levels of evaluation methods.
    • Create, organize, and plan a comprehensive development and training plan including functional skills and technical knowledge training to fulfil training members’ specific needs to maintain or improve job skills.
    • Create and/or acquire training procedure manuals, guides, and course materials.
    • Presents training and development programs using various formats including group discussion, lectures, simulations, and videos.
  • Implementation
    • Deliver instructor-led, virtual or onsite classes, presentations and demonstrations for trainers using adult learning theories.
    • Collaborate closely with training leaders to ensure strategies and People Development programs are applied consistently across sites.
    • Drive utilization of trainer learning solutions.
    • Coordinate training sessions by scheduling date, time, location, speaker, and participant count; maintain learning session schedules.
    • Evaluate program relevancy and accuracy through assessments, surveys, and feedback and monitor the impact of training on learning and on-the-job performance.
  • Project Management
    • Communicate all People Development project-related updates to stakeholders.
    • Create and maintain comprehensive project documentation using IBEX’s action registry.
Qualifications
  • Bachelor’s Degree in related fields, preferred.
  • 4 years related experience or equivalent combination of education and experience in a call center environment.
  • Training needs analysis, methods and procedures.
  • Process mapping and visual display design principles.
  • Excellent written and communications skills, mandatory.
  • Proficiency with various software applications including MS Office.
  • Prior customer service or call center environment experience.
Work Location and Setup

Work Location: Any preferred IBEX site

Work Setup: Work from Home

Schedule: Night shift

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Education and Training
  • Industries: Outsourcing/Offshoring

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