Operations Manager 8

Overview

ABOUT ENTERPRISE MANAGEMENT: White Glove Property Management is a full-service real estate management firm committed to excellence, professionalism, and high-touch service for property owners, investors, and tenants. We manage single-family homes, multifamily units, and mixed-use developments with a concierge-level approach that prioritizes integrity, transparency, and property performance. Our mission is to deliver peace of mind and sustained value through expert property oversight, responsive communication, and a consistent commitment to quality.

DISCLOSURES: The statements in this job description are not intended to be all-inclusive. The job’s responsibilities/tasks may be modified and/or expanded over time. The company will inform personnel when changes are made.

COMPANY: White Glove Property Management

COMPANY WEBSITE: wgpmanagement.com

COMPANY PHONE NUMBER:

HUMAN RESOURCES DEPARTMENT PHONE NUMBER: EXT 10

HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS:

POSITION TITLE: Operations Manager 8

ALTERNATE TITLE(S): Real Estate Portfolio Manager, Property Operations Coordinator, Compliance Officer (within scope)

DIVISION: Operations

DEPARTMENT: Property Management

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

WORK SCHEDULE: Monday – Friday, 8:00 AM EST – 5:00 PM EST

ACCOUNTABLE TO: Chief Operations Officer (Chief Executive Officer, in absence of Operations Officer)

ACCOUNTABLE FOR: Overseeing day-to-day operations of assigned residential and/or mixed-use properties, including leasing, maintenance coordination, tenant relations, and compliance

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

COMPENSATION RANGE: ₱425.44 PHP per hour (not USD), commensurate with experience and qualifications

ANTICIPATED TRAVEL: none

Summary of Position Responsibilities

The Property Manager is responsible for the full lifecycle management of assigned rental properties, ensuring occupancy, profitability, compliance, and tenant satisfaction. This role requires proactive problem-solving, clear communication, and strong organizational skills to balance tenant relations, owner reporting, maintenance coordination, and leasing activities.

Scheduled Duties and Responsibilities

• Manage a portfolio of residential and/or mixed-use properties within the assigned geographic area
• Act as the main point of contact for property owners, tenants, vendors, and internal staff
• Conduct regular property inspections to ensure safety, cleanliness, and upkeep
• Oversee leasing activity including marketing, showings, tenant screening, move-ins, and renewals
• Enforce lease terms, manage rent collections, and initiate legal proceedings (e.g., evictions) as necessary
• Coordinate and track maintenance requests, repairs, and preventative maintenance schedules
• Build and maintain vendor relationships; solicit bids and supervise contract work as needed
• Prepare and deliver property-related documentation such as notices, reports, and owner updates
• Ensure compliance with local, state, and federal housing regulations
• Maintain accurate records in property management software (e.g., Buildium, AppFolio, or similar)
• Monitor budgets and control operational expenses in alignment with owner objectives

Unscheduled Duties and Responsibilities

• Respond to emergency maintenance issues after-hours as needed
• Resolve disputes and escalate concerns when appropriate
• Support new property onboarding or lease-up processes
• Participate in owner meetings, inspections, and vendor walkthroughs
• Assist with internal audits, policy reviews, or special projects as assigned

Corporate Property Management Operations Focused Compliance Officer Duties

Overview: The Corporate Compliance Officer will identify potential issues within Property Management Operations and develop, implement, and monitor programs, policies, and practices to ensure compliance with federal, state, local, and accreditation standards. The officer stays current on laws and regulations affecting the organization’s policies and procedures, maintains objectivity, and communicates findings clearly.

Accountability: The Corporate Compliance Officer reports to the CEO and/or Board of Directors.

Duties: The Compliance Officer plans, implements, and monitors the Corporate Compliance Program, coordinates internal and external compliance audits, and ensures consistent communication of expectations and results. The officer will:

• Oversee and monitor the implementation of the Corporate Compliance Program
• Conduct corporate compliance risk assessments
• Report progress to the CEO and/or Board of Directors and assist with improvement plans
• Revise and update the Compliance Program as needed
• Review and evaluate Standards of Conduct Statements
• Develop and implement a Compliance Training Plan for all staff
• Assist the CEO with internal compliance review and monitoring
• Investigate complaints and coordinate action plans with affected departments
• Develop policies that encourage staff to report suspected fraud without retaliation
• Communicate objectives and track accomplishments
• Access and review records related to compliance monitoring and document findings
• Maintain a log for compliance inquiries and reports
• Compile reports of calls, investigations, findings, recommendations, actions, and progress
• Establish reporting procedures and modes (e.g., email, online reporting tools, voice mail)
• Conduct periodic interviews with stakeholders
• Analyze program utilization patterns for irregularities
• Conduct unannounced mock surveys, audits, inspections, and investigations
• Reevaluate deficiencies to confirm improvements
• Present written evaluations to the Compliance Committee, CEO, and/or Board at least annually

PHYSICAL DEMANDS:

• Prolonged periods sitting at a desk and working on a computer
• Frequent meetings via video or phone; occasional in-person site visits

WORKING CONDITIONS:

• Remote
• Fast-paced, deadline-driven environment with collaborative teams

COMPETENCIES AND SKILLS:

• Knowledge of fair housing laws, landlord-tenant regulations, and leasing best practices
• Strong interpersonal skills and a customer service mindset
• Conflict resolution and time management abilities
• Financial literacy related to property budgeting, rent collection, and reporting
• Proficiency in property management software, Microsoft Office, and cloud-based platforms

LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:

• High school diploma or equivalent required; Associate’s or Bachelor's degree in business, real estate, or related field preferred
• Minimum 2–3 years of residential or mixed-use property management experience
• Active real estate license preferred (or must be obtained within 6 months of hire)
• Reliable transportation and valid driver’s license required
• Must pass background and reference checks

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