Sales Support Specialist

Fulltime: Weekdays(40 hours/week) Working Time Schedule: 10:00 AM- 7:00 PM AEST | 7:00 AM- 4:00 PMPHT Why choose Remote Staff? 100% Work from Home. No office-based setups. Manage your time efficiently and enjoy work-life balance. 15+ years in the remote work industry. We’ve helped more than 8K Filipinos establish virtual careers with international clients since 2007 Competitive and negotiable compensation (depending on skill level & experience) 100% coverage on Government Contributions Remittance* to SSS, Philhealth, and Pag-ibig. Traditional employment set‑ups cover only 50%, while you shoulder the other half as a salary deduction. About the Company: Our client is a leading Australian company specializing in electrical commodity products and manufacturing control panels for pump and motor applications. With a strong commitment to quality and customer satisfaction, they are a key player in the smoke alarm distribution market. About the Role: This individual should be detail orientated with an excellent phone manner and ability to understand the customers needs. Key Responsibilities: Quotation & Order Processing and follow up: Accurately process customer orders and collaborate with the sales team to ensure seamless order fulfillment. Following up with customers to ensure all leads are nurtured, converted, and any outstanding questions or concerns are fully addressed. Sales Representative Support: Arrange all travel logistics for BDMs, including accommodation, flights, and hire cars, ensuring that each representative is well‑prepared for client visits. Preparation of Sales Materials: Coordinate the setup of sample products, catalogues, and supporting materials ahead of each appointment, ensuring BDMs have everything needed to make a strong impression. Sales Data Management: Compile and organise daily sales data, leads, and reports to assist the sales team in tracking performance and identifying growth opportunities. Customer Account Support: Maintain customer accounts, assist with enquiries, and troubleshoot issues related to orders and account statuses to ensure a seamless experience. CRM Management: Maintain and update the CRM system with relevant data, sales guides, and reports to support BDMs in tracking client interactions and follow‑ups. Scheduling and Coordination: Schedule customer meetings and ensure timely communication, assisting the sales team in maintaining a well‑organised appointment calendar. Product and Service Knowledge: Develop a comprehensive understanding of the company's products and services to assist with customer enquiries and facilitate the sales process effectively. Administrative Support: Manage various administrative tasks, including data entry, filing reports, and maintaining documents to ensure efficient internal processes Order Management: Expedite urgent requests and update sales orders as needed, coordinating with relevant departments to meet customer needs promptly. Qualfications: Minimum 2-4 years of experience in a Sales Support, Sales Coordinator, or Administrative Assistant role, preferably within a product-based or B2B environment. Proven experience in processing customer orders, preparing quotations, and supporting sales professionals (BDMs or Sales Reps) with logistical and operational needs. Experience working in a role that requires CRM management, data tracking, and customer account maintenance. Technical Skills: Proficiency in Microsoft Office Suite, especially Excel (for compiling and organising sales data) and Word/PowerPoint (for preparing sales materials). Familiarity with CRM platforms (e.g., Salesforce, HubSpot, Zoho, or similar) for managing customer information, sales pipelines, and reporting. Comfortable using online tools and platforms for scheduling meetings, managing calendars, and coordinating travel arrangements. Sales and Customer Service Skills: Strong understanding of sales processes, including lead follow‑up, quoting, order entry, and customer onboarding. Ability to support Business Development Managers (BDMs) through travel coordination, meeting preparation, and appointment scheduling. Demonstrated ability to troubleshoot customer account and order issues, with a focus on resolution and customer satisfaction. Organisational and Administrative Competence: Exceptional attention to detail with a strong ability to manage multiple tasks and prioritise effectively in a dynamic environment. Skilled in preparing, managing, and maintaining sales documentation, reports, and internal records. Experience managing sample products, sales kits, catalogues, and other marketing materials in preparation for sales presentations. #J-18808-Ljbffr