IT Operations Specialist

4 weeks ago

Cebu City, Philippines VISEO Full time

Where Tech Meets Talent I Bridging the Gap Between Smart Code and Smarter Tech Hires I Specialized in Tech Hiring I Connecting Top Talent with…

IT Service Management (ITSM) & Governance

  • Oversee release management processes to ensure changes are deployed smoothly and in a controlled manner
  • Implement and enforce change management governance, which includes reviewing, approving, and documenting production changes to minimize risk.
  • Maintain IT service catalogues, SLAs, and workflows for incident management in alignment with ITIL best practices.
  • Collaborate with engineering and DevOps teams to align operational changes with release and change governance.

3rd Party Tool Integration & SaaS Governance

  • Administer and optimize SaaS platforms like Jira and Freshdesk
  • Enforce governance policies for tool usage, integrations, and automation workflows
  • Collaborate with stakeholders to ensure these tools support ITSM processes, including incident, problem, change, and release management

IT Onboarding & Offboarding (Security & Compliance Focus)

  • Standardize and automate processes for user provisioning and deprovisioning.
  • Maintain documentation for access management and compliance reporting that is ready for audits.

Production Environment & Security

  • Administer internal VPNs and user access (IAM)
  • Provide training to teams on ITSM processes, security protocols, and compliance requirements
PROFILE
  • Minimum Bachelors Degree in Computer Science, IT or Engineering
  • Minimum 6-7 years of experience in IT Consulting
  • Minimum 5-6 years of experience in IT Service Delivery
  • Strong understanding of production environment stability and risk mitigation, particularly in change and release management
  • Familiarity with governance tools like ServiceNow, Jira Service Management, and Freshdesk
  • Experience in managing projects which are having distributed teams
  • Experience with Stakeholder management both internal and external
  • Good communication skills in English
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Consulting
Industries
  • IT Services and IT Consulting and Technology, Information and Media

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