Operations Specialist

3 weeks ago

Cebu City, Philippines 1840&Co Full time

We are seeking a proactive and detail-oriented xDR Operations Specialist to optimize processes and systems, support teams, and ensure data accuracy. This role involves technical troubleshooting, data management, and effective communication with internal and external stakeholders. The ideal candidate will have strong project management skills, analytical expertise, and a customer-focused approach to drive operational excellence. Key Responsibilities Customer Support: Act as the primary point of contact for technical issues (e.g., password resets, data uploads). Manage support cases in Salesforce, escalating as needed, and ensure timely updates for stakeholders. Data Management: Investigate and resolve data anomalies, deliver accurate reports, and maintain integrity of key metrics (e.g., xDR Waterfall, Dials-to-Connect). Monitoring & Troubleshooting: Proactively monitor performance metrics (e.g.,

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