Program Manager

3 weeks ago

Taguig, Philippines Movate Technologies Services Limited Full time

Responsibilities

  • To own and effectively carry out end-to-end WFM support, deliverables, and exercises (Capacity Planning, Scheduling, Real-Time Management, Reporting) to assigned campaigns
  • To head a team of WFM Supervisors, Schedulers, and Analysts to support the GWFM, Delivery Team, and other departments of assigned campaigns
  • To manage and maximize the usage of available WFM tools and reports
  • To be the main WFM POC of projects that require or capitalize on WFM output, processes, and insights
  • To provide reporting (extraction, generation, interpretation), financial, and efficiency analysis, input, insights, and recommendations
  • To proactively participate in regional and Global WFM initiatives and projects if required
  • To lead the strategic design, implementation, and optimization of IEX and other WFM and reporting tools
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