Executive - Incident Management
1 week ago
Overview Title: Executive - Incident Management Location: Cebu NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Position Summary The Incident Management Analyst (IMA) is responsible for monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues. Key Responsibilities Create action items/tickets to resolve issues and prevent issues and possible re-occurrence Follow through on open incidents until closure Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concerned parties are updated on the status Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary Utilize support systems, tools, and experience to facilitate a customer solution Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch Ensure transaction service activities are within Service Level Agreements Work in a high volume, limited duration call center environment as the primary interface to external customers and/or their agents and field support personnel Participate in special projects to continuously improve processes, tools, systems, and organization Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs Basic Qualifications Associate Degree or Technical Diploma 1-year experience in a related field Proficient in Windows based applications/tools Excellent English communication skills (verbal and written) Detail oriented and ability to work under pressure Ability to work flexible working hours (night and day shift) Experience in troubleshooting over the phone (preferred) Good understanding of ATMs (highly regarded) EEO Statement Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment. Offers of employment are conditional upon passage of screening criteria applicable to the job. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Seniority level Entry level Employment type Full-time Job function Business Development and Sales Industries Banking #J-18808-Ljbffr
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Executive - Incident Management
5 days ago
Cebu City, Philippines NCR Atleos Corporation Full timeExecutive - Incident Management page is loadedExecutive - Incident Management Apply locations CEBU CITY, PHL time type Full time posted on Posted 29 Days Ago job requisition id R About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency...
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Incident Management Analyst
7 days ago
Cebu City, Philippines NCR Atleos Full timeOverview Join to apply for the Incident Management Analyst (Executive - Incident Management) role at NCR Atleos . Location: Cebu About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for...
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Incident Management Analyst
20 hours ago
Cebu City, Philippines NCR Atleos Corporation Full time**TITLE:** Executive - Incident Management**LOCATION:** Cebu**About NCR Atleos Corporation**NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial...
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Executive - Incident Management
1 week ago
Cebu City, Central Visayas, Philippines NCR Atleos Full time ₱40,000 - ₱80,000 per yearAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.TITLE: Executive - Incident ManagementLOCATION: CebuAbout NCR Atleos CorporationNCR...
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Executive - Incident Management
4 days ago
Cebu City, Central Visayas, Philippines NCR Atleos Full time ₱250,000 - ₱500,000 per yearAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.TITLE:Executive - Incident ManagementLOCATION:CebuAbout NCR Atleos CorporationNCR...
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Executive - Incident Management
1 week ago
Cebu City, Central Visayas, Philippines NCR Atleos Full time ₱300,000 - ₱600,000 per yearAbout NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.TITLE: Executive - Incident Management LOCATION: CebuAbout NCR Atleos...
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Service & Incident Manager
6 days ago
Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Full time ₱1,200,000 - ₱2,400,000 per yearThe Service & Incident Manager ensures the reliable delivery of IT/web services to clients while also leading the response to critical incidents. This role balances operational firefighting with strategic service governance— driving incident resolution, service quality, SLA compliance, and continuous improvement. The role requires both strong technical...
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Service & Incident Manager
6 days ago
Makati City, National Capital Region, Philippines Onward Worldwide Management & Consultancy Services Inc. Full time ₱1,200,000 - ₱2,500,000 per yearThe Service & Incident Manager ensures the reliable delivery of IT/web services to clients while also leading the response to critical incidents. This role balances operational firefighting with strategic service governance— driving incident resolution, service quality, SLA compliance, and continuous improvement. The role requires both strong technical...
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Incident Management Associate
2 days ago
Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱250,000 - ₱500,000 per yearPosition Accountability Statement:To help with the incident management process in providing resolution and restoring our company's provided IT operations swiftly. Also, to log and to categorize recurring incidents to improve incident management protocols.Broad Responsibility Highlights:Assist in overseeing the incident management process and team members...
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Incident Manager
2 weeks ago
Makati City, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearJob DescriptionWe are seeking a highly skilled and experienced Incident/Problem Manager to join our IT Service Management team. The ideal candidate will be responsible for the end-to-end management of critical incidents and recurring problems within complex IT environments. This role is crucial in maintaining service reliability and supporting continuous...
