(Networking & Cybersecurity) Technical Support Consultant (Philippines, remote)

10 hours ago

Barcelona, Philippines SupportYourApp Full time

Overview

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do
  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Ensure customers\' satisfaction with any interaction
  • Maintain working knowledge of our client\'s products and services
  • Securely work with customers\' sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
What you need to succeed in this role
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role is a must
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
  • Basic understanding of cybersecurity, working experience with ISP
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills
Will be a great plus
  • Experience with Zendesk or similar CRM systems
  • Experience with engineers
  • Degree in computer science or information technology
  • Certification in Microsoft, Linux, or Cisco
  • Experience with remote desktop applications and help desk software
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected
Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we\'ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

#J-18808-Ljbffr

  • Expert Technical Support Professional

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱60,000 - ₱80,000

    Job Title: Advanced Technical Support SpecialistOverviewThe role of the Advanced Technical Support Specialist involves providing top-tier technical assistance and troubleshooting for a wide range of IT-related issues, including hardware and software problems, network setup, and infrastructure maintenance.This is an advanced technical support position that...

  • Tech Support Specialist

    1 week ago

    Barcelona, Philippines beBeeSupport Full time $7,200 - $7,800

    Technical Support Expert">As a technical support expert, you will play a vital role in ensuring the delivery of exceptional customer service and technical support to our clients. This involves providing timely and effective solutions to technical issues, both proactively and reactively, via various communication channels such as email, chat, and phone.">We...

  • Student Success Technical Support

    5 days ago

    Barcelona, Philippines OffSec Full time

    Founded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams...

  • Chief Cybersecurity Specialist

    1 week ago

    Barcelona, Philippines beBeeCybersecurity Full time ₱6,300,000 - ₱9,800,000

    Top Cybersecurity Expert RoleWe seek a seasoned cybersecurity professional to lead critical customer engagements and maintain our reputation in the industry.This is a remote opportunity that requires occasional travel. The ideal candidate will possess excellent communication skills, autonomy, and a strong team player mindset.Key ResponsibilitiesDirect and...

  • Cybersecurity Specialist

    1 week ago

    Barcelona, Philippines beBeeCybersecurity Full time $100,000 - $140,000

    Job Title: Senior Cybersecurity AnalystJob DescriptionWe are seeking a highly skilled and experienced Senior Cybersecurity Analyst to join our team. As a key member of our cybersecurity department, you will be responsible for monitoring and analyzing security events, investigating incidents, and implementing measures to prevent future attacks.In this role,...

  • Expert Cybersecurity Professional

    1 week ago

    Barcelona, Philippines beBeeSecurity Full time ₱3,400,000 - ₱5,200,000

    Key Job ResponsibilitiesSr Security Consultant role offers an exciting opportunity to work within a leading cybersecurity and managed security services provider focused on threat detection and response.Candidates should be well-versed in penetration testing, application security of web applications, and thick clients as well as the softer side of...

  • Remote Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱800,000 - ₱1,000,000

    Job OverviewWe are seeking a talented individual to join our team as a Remote Technical Support Specialist. This is an exciting opportunity for someone who enjoys problem-solving, learning new technologies, and delivering exceptional support experiences to clients.Main Responsibilities:Respond to inbound technical support requests via phone, chat, or...

  • Remote Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱5,000 - ₱8,000

    Job OverviewWe are seeking skilled professionals to provide technical assistance and troubleshooting support to clients across various industries.This role involves helping clients resolve hardware, software, and network issues via phone, chat, or email.Key Responsibilities:Respond to inbound technical support requestsDiagnose and troubleshoot technical...

  • IT Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000

    We are seeking an experienced IT Support Specialist to provide expert remote assistance to our global workforce.The ideal candidate will have a proven track record of delivering technical support and network monitoring services in a fast-paced environment.

  • Remote Technical Support Specialist

    1 week ago

    Barcelona, Philippines beBeeSupport Full time ₱6,000 - ₱7,200

    Remote Technical Support SpecialistWe are seeking a highly skilled and motivated Technical Support Representative to join our team. As a key member of our support team, you will provide exceptional remote support to our customers.Your responsibilities will include:Managing and updating support tickets for efficient tracking and resolution.Troubleshooting...