Legal Response Specialist

1 week ago

Cainta, Philippines Cloudflare Full time

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.

We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Response Team in Kuala Lumpur. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare’s Terms of Service.

Responsibilities
  • Be part of a world-class globally-distributed team.
  • Help administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc) from law enforcement and government officials and in response to third-party civil matters.
  • Be responsible for performing operations seamlessly along with maintaining a high level of quality and accuracy.
  • Partner with cross-functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.
  • Deal with time-sensitive escalations with tact and a calm demeanor.
  • Participate in a rotating weekend coverage duty.
Requirements
  • 3-5 years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Trust & Safety.
  • Strong written and verbal communication skills, attention to detail, and ability to manage multiple projects and tasks to completion.
  • Comfortable navigating ambiguous matters.
  • A great attitude and team player.
Bonus Points
  • Experience with the global legal considerations related to legal requests seeking customer information.
  • You’ve interacted with law enforcement officials and agencies.
  • Hands-on experience with Cloudflare’s products and services.
  • Demonstrate working knowledge of DNS and how the Internet works.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.

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