Director, Service Delivery

4 weeks ago

Cabuyao, Philippines SupportNinja Full time

Overview

Work Set-Up: Remote

The Director, Service Delivery is responsible for organizing and overseeing the daily operations. The role is responsible also for ensuring that the business is well-coordinated and productive by directing its procedures and improvements for higher efficiency and profitability. The goal for this position is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

What does a day in the life of a Director, Service Delivery look like?
  • Proven experience in direct client experience and delivery leadership, with focus on driving increased customer value and retention
  • Develop systems to consistently meet and exceed financial (gross margin, revenue retention) and client metrics
  • Liaises with the Executive team to make decisions for operational activities and set strategic goals for the onsite operations teams
  • Plans and monitors the day-to-day running of the business to ensure smooth progress in the onsite operations
  • Directs Senior Managers, Service Delivery and Managers, Service Delivery on planning and execution and provide constructive feedback for continuous personal development
  • Evaluates regularly the efficiency of business procedures in the onsite operations according to organizational objectives and apply improvements; Implements, manages, and evaluates operation processes and procedures, in accordance with the standards and procedures set out by the organization
  • Develops strategies and implementation plans to improve and standardize all aspects of onsite operations
  • Oversees onsite customer support processes and directs its organization to enhance customer satisfaction
  • Keep up to date with industry trends and identifying areas of opportunity to drive improvements, as well as maintaining all content moderation guidelines, reference documents, and training materials
  • Works with leadership to set team and individual KPIs and provide regular, actionable feedback for onsite operations
  • Revise and/or formulate policies and promote the implementations for onsite work setup
  • Reviews financial information and adjusts operational budgets to promote profitability
  • Performs other duties as assigned
Qualifications
  • Director of Operations in a call center environment is required
  • More than 5 years experience as a Director of Operations in a contact center/outsourcing; 10+ years experience in the Operations
  • An assertive character that can work independently, yet function in a team environment
  • Excellent organization, planning, time management, and analytical skills. Strong team building, interpersonal, communication, and motivational skills
  • Ability to direct and manage in a fast-paced, rapidly changing environment while managing multiple priorities
  • Ability to manage a diverse workforce
  • Experience in managing both internal (in-house) and external (remote - work from home) operations from a strategic perspective is preferred
  • Strong commercial understanding and previous accountability for profit targets
#J-18808-Ljbffr

  • Engineering Director

    6 days ago

    Cabuyao, Calabarzon, Philippines Automated Technology (Phil) Inc Full time ₱1,500,000 - ₱2,500,000 per year

    WE ARE HIRINGWe are looking for Engineering DirectorJob Description:Manage all business units / activities including business staff under Technology Development Engineering for Process Engineering and/or Development Engineering and/or Test Engineering.Deploy corporate policies goals and expectations and ensure that these are monitored, controlled and...

  • Mortgage Broker Assistant

    3 weeks ago

    Cabuyao, Philippines Hunt St Full time

    Overview Looking for Filipino (Philippines-based) candidates Job Role: Mortgage Broker Assistant(AUS) Salary Budget: 2000 AUD per month Engagement type: EOR Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday Philippines Time) Who We Are: At Hunt St we help Australian companies directly...

  • Permanent WFH |TaskUs La Union l Online Food Delivery Campaign

    5 days ago

    Cabuyao, Philippines TaskUs Full time

    Permanent WFH |TaskUs La Union l Online Food Delivery Campaign Got a passion for food and great service? We want you on our team! If you have at least 2 years of college education and 1 year of BPO or any customer-facing experience, you're the perfect fit for our Online Food Delivery Campaign! What We Offer: Permanent Work-From-Home setup, with assets...

  • Production Designer

    5 days ago

    Cabuyao, Philippines Elevate and Delegate Full time

    Our client is a dynamic production design agency specializing in servicing Consumer Packaged Goods (CPG) companies. The agency delivers high‑quality production design across marketing and packaging. The client is looking to expand their team with a talented Production Designer who thrives in a fast‑paced, collaborative environment and is excited to work...

  • Product Supply Manager

    6 days ago

    Cabuyao, Calabarzon, Philippines Procter & Gamble Full time $60,000 - $80,000 per year

    Job LocationCabuyao, LagunaJob DescriptionAre you ready to unleash your technical creativity? Innovation is the driving force behind everything we do at P&G Across the world, you will find thousands of scientists, engineers and developers working in manufacturing plants, innovation centers and distribution facilities.Your TeamThis role reports to the Module...

  • Senior Tax Accountant

    2 weeks ago

    Cabuyao, Philippines WizeTalent Full time

    About the firm About the firm: Element Accountants & Advisors is an esteemed boutique accounting firm with over 25 years of experience. We specialise in accounting, taxation, bookkeeping, SMSF management, and business advisory services. As we continue to grow, we're looking for a Senior Accountant with at least 5 years of Australian Tax Accountant experience...

  • Logistics Coordinator

    1 week ago

    Cabuyao, Calabarzon, Philippines PHARMGEN VENTURES Full time ₱400,000 - ₱800,000 per year

    SUMMARY OF RESPONSIBILITIES· Coordinate and analyze the logistical function· Compute reporting metrics such as on-time delivery and order fulfillment rates· Drive successful and efficient planning of delivery levels· Devise strategies to create cost-effective and profitable functions, optimize service levels and maintain logistics efficiency· Coordinate...

  • B2B Account Manager

    7 days ago

    Cabuyao, Philippines Ninja Van Full time

    ABOUT THE COMPANY: Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing,...

  • Truck Driver

    4 days ago

    Cabuyao, Calabarzon, Philippines JOYCE AND DIANA WORLDWIDE INC Full time ₱200,000 - ₱400,000 per year

    Delivery Driver is to be responsible for the delivery and ensuring that the items are safe and in good condition until it reaches the client's location. This individual will also count and check articles to verify contents of shipments against bills of lading, invoices or receipts.RESPONSIBILITIES:Loading, transporting, and delivering items to clients or...

  • B2B Account Manager

    1 week ago

    Cabuyao, Calabarzon, Philippines Ninja Van Full time ₱400,000 - ₱800,000 per year

    About The CompanyNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing,...