Outbound | Collections Supervisor

3 weeks ago

San Pedro, Philippines TASQ Staffing Solutions Full time

Overview

Operations Supervisor Outbound Collections

Work Location: Southwoods, Laguna
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP

About the Role

We are seeking a results-oriented Operations Supervisor with a solid BPO supervisory background and proven outbound collections experience. The successful candidate will lead a high-performing team and is expected to begin immediately. A 2-week on-site training program in BGC, Taguig is required, to be covered at the candidate's expense.

Responsibilities
  • Supervise and coach a team of outbound collections agents to meet or exceed performance targets.
  • Conduct regular call monitoring, provide timely feedback, and ensure compliance with quality standards.
  • Manage scheduling, attendance, and productivity to maintain optimal staffing and performance.
  • Ensure full adherence to client expectations and internal key performance indicators (KPIs).
  • Drive performance improvements through team coaching, reporting, and process reviews.
  • Partner with internal teams and leadership to address operational challenges and implement solutions.
  • Deliver performance reviews, create development plans, and promote career growth within the team.
  • Maintain strict compliance with applicable collection regulations and company policies.
  • Participate in client meetings, site visits, and reporting activities as necessary.
Qualifications
  • Bachelors degree (4-year course) required
  • Minimum 3 years of supervisory experience in a BPO or call center environment
  • Must have hands-on experience in outbound collections
  • Strong knowledge of debt collection laws (FDCPA, FCRA, HIPAA, etc.)
  • Proven leadership, coaching, and team development skills
  • Excellent communication and interpersonal abilities
  • Proficiency in MS Office tools (Excel, Word) and familiarity with CRM or call center platforms
  • Knowledge of Philippine labor laws and workforce management practices
  • Must be willing to undergo 2 weeks of in-person training in BGC, Taguig
  • Ability to work on-site in Southwoods, Laguna on a full-time basis
  • Capable of sitting for extended periods and operating standard office equipment
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