Head of Account Management

3 weeks ago

Pampanga Philippines Jane Town Recruitment Services Full time

Overview We\'re in urgent need of Head of Account Management (Leadership Team Member) for a well-established BPO Company located in Pampanga. This opportunity is for Direct Hire, send us your applications now and we\'ll be in touch shortly. Responsibilities Lead and manage client relationships, ensuring high levels of engagement and satisfaction. Develop and implement account management strategies that align with both client goals and company\'s service capabilities. Serve as the primary point of contact for key clients, handling inquiries, concerns, and strategic discussions while also ensuring offshore teams receive adequate support. Ensure proactive account management, identifying potential challenges early and implementing strategic solutions for both client and team concerns. Collaborate closely with internal teams to facilitate smooth service delivery, provide mentorship, and continuously improve both client and team experiences. Oversee and refine client onboarding processes, ensuring a structured and effective integration of offshore teams into client operations while fostering a strong team culture. Mentor and train internal teams, ensuring they have the skills, knowledge, and motivation to enhance client engagement and minimize offshore team attrition. Drive business growth, identifying expansion opportunities within existing accounts and ensuring offshore team members are positioned for long-term success. Monitor both client satisfaction and team retention metrics, ensuring continuous improvement and strategic alignment. Act as a brand ambassador, representing the company professionally in various business settings, including high-level client meetings and industry events. Champion the growth of offshore teams, providing guidance and insights to encourage the organic expansion of client accounts while fostering a positive and productive environment for offshore team members. Qualifications A Bachelor’s degree in Business Administration, Marketing, Communications, or a related discipline is preferred. 10+ years of experience in account management, client relations, or a leadership role in a customer-facing environment preferably in a BPO set-up. Exceptional communication and relationship-building skills to engage with both clients and internal offshore teams effectively. Strong business acumen and a deep understanding of diverse industries to provide informed guidance to clients and offshore staff. Proven problem-solving and negotiation abilities, capable of navigating complex situations and delivering effective solutions for both clients and team members. High-level organizational skills and attention to detail to manage multiple client accounts and team dynamics seamlessly. A proactive mindset, anticipating client and team needs while addressing potential challenges before they arise. Empathy to understand and balance both client and offshore team perspectives, ensuring alignment and job satisfaction. A consistently positive attitude and professional appearance, representing the company with credibility and energy. Flawless English language skills, essential for articulate and persuasive communication in a global business environment. Authority in offshoring, with the ability to educate and guide clients in expanding their offshore teams while ensuring offshore team members thrive in their roles. #J-18808-Ljbffr

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