Senior Identity

Senior Identity & Access Management Governance Specialist

Join to apply for the Senior Identity & Access Management Governance Specialist role at QBE Insurance

The role maintains effective access controls to support adequate protection of QBE data and resources by leading the facilitation and execution of global identity and access management processes and associated control activities to support onboarding, offboarding and access recertification.

Primary Responsibilities:

• Lead implementation and maintenance of identify and access management, and security-related processes and procedures.
• Manage intake demand through Company request and incident management system and delegate appropriate levels of work to team members.
• Maintain least privileged access to QBE systems for joiners, movers leavers (JML) and for authorized users.
• Lead facilitation and management of access recertification/revalidation processes on periodic basis.
• Ensure work queue remains within tolerance limits, with focus on meeting or exceeding defined SLAs and other key measures.
• Timeliness in processing requests and responding to incidents.
• Response to incidents raised because of incorrect access applied and/or failures in technology.
• Coverage and effectiveness of access recertification/revalidation activities and program.
• Build and maintain strong, effective relationships with business customers at all levels and Technology Services.
• Provide regular advice, guidance and ongoing awareness for access-related activities and processes.
• Independently analyze requests to ensure proper separation of duties and least privileged concept is applied when granting access.
• Produce accurate management information to enable effective decision making and action.
• Investigate and resolve access-related queries/issues, ensuring effective resolution in line with defined control activities and procedures.
• Administer Active Directory (AD) and other Company technologies and sources.
• Coach, motivate and develop Access Management Analysts to ensure overall delivery of services provided is to an appropriate high standard.
• Support and execute, where required, QA of team’s work to ensure an effective, monitored control environment.
• Foster a culture of continuous improvement, motivation, collaboration and empowerment within the team.
• Collaborate across Technology Services department by consulting, gathering and analyzing information required to support effective control execution.
• Contribute to development and management of Service Improvement Plan for Global User Access Management.

Required Education:

• Bachelor's Degree or equivalent combination of education and work experience.

Required Experience:

• 5 years relevant experience.

Preferred Competencies/Skills:

• Ability to proactively manage customer expectations.
• Understand needs and goals of the customer and actively look for ways to meet them.
• Problem-solving and analytical skills with high attention to detail.
• Identify opportunities for synergy and integration.
• Assume methodical approach to evaluate situations.
• Excellent oral and written communication skills.
• Outstanding customer service focus.
• Ability to work with all levels of the organization.
• Flexible.
• Share knowledge and educate others.
• Communicate complex information in a user-friendly format.

Preferred Education Specifics:

• Degree in Computer Science, Information Systems or related field.

Preferred Experience:

• Experience with IT user access management.
• Working in demanding, fast-paced environment.
• Experience with Active Directory, RACF and other access management tools/systems.
• Experience interviewing others on technical or functional requirements.
• Project management and/or business analyst level role within complex multi-platform environment.

Preferred Licenses/Certifications:

• Certified in Risk and Information Systems (CRIS).
• Security +.
• Certified Information Systems Security Professional (CISSP).

Preferred Knowledge:

• Understanding of applicable regulatory requirements, policy and standards best practice.
• Up to date with technical developments to ensure accurate and up-to-date service is provided to customers.
• Applied working knowledge of information security policies and procedures, including segregation/separation of duties (SoD) concept.
• Understanding of fundamental IT concepts, systems, tools and technologies.
• Knowledge of External and Internal Audit, SOC1, and other access control reviews.
• Working knowledge of products and concepts relating to insurance industry.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.