Order Management Associate

4 weeks ago

Taguig, Philippines Far Eastern University Full time

Manage customer orders from start to finish, ensuring accuracy and efficiency in a hybrid work environment.

Your Role:

Key responsibilities include:

  • Receive and process customer orders through various channels such as phone calls, emails, faxes, and online portals.
  • Verify order details including pricing, product availability, shipping information, and billing addresses.
  • Manage backorders by monitoring stock levels and communicating estimated delivery dates to customers.
  • Update systems with order information and communicate updates to customers.
  • Communicate with internal and external stakeholders to resolve any issues or discrepancies related to orders.
  • Provide exceptional customer service throughout the entire ordering process.
  • Maintain accurate records of all transactions related to customer orders.
  • Work collaboratively with cross-functional teams to ensure smooth operations.
About You:

The ideal candidate will have:

  • Bachelor’s degree in Business Administration, Supply Chain Management, or equivalent experience.
  • Proven track record of success in an order management role.
  • Strong analytical thinking and problem-solving abilities.
  • Excellent communication skills both written and verbal.
  • Ability to work independently and collaboratively as part of a team.
  • Proficiency in Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, and SharePoint.
  • Experience using SAP or similar ERP systems preferred but not required.
  • Ability to manage multiple tasks simultaneously without compromising quality or deadlines.
  • Detail-oriented approach to work with a focus on accuracy and precision.
Compensation & Benefits:

Industry-leading benefits include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Training & Development:

The role offers continuous learning and skill development opportunities to prepare for future challenges and deliver real-world solutions.

Career Progression:

Opportunities for career advancement are available, fostering growth in an AI-enabled future.

How to Apply:

Apply by following the application process as described in the original job post.
This job may close before the stated closing date, you are encouraged to apply as soon as possible

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