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Experience Shop Manager

4 weeks ago

Quezon City, Philippines Samsung Electronics America Full time

Position Summary

Position Summary

As the Experience Shop Manager, your role is essential to delivering a seamless, immersive, and customer-centric retail experience that directly impacts brand perception, loyalty, and sales performance. You will bridge operational excellence with experiential marketing, ensuring that every aspect of the store aligns with the company’s brand promise and commercial objectives.

Your role is critical to differentiating the store from competitors, increasing dwell time, boosting conversion rates, and fostering brand loyalty. Not only will you safeguard operational efficiency but also transform the store into a destination that drives both immediate revenue and long-term customer relationships.

Responsibilities

Roles and responsibilities include, but are not limited to:

  • Brand Shop Strategy Development: Collaborate with other groups to enhance customer engagement and brand visibility in experience shops
  • Brand Shop Expansion: Lead the growth and rollout of brand shops
  • Brand Shop Performance and Report Management: Manage and consolidate performance reports to track and assess activities. Monitor sales, operations, and customer experience.
  • Brand Shop Execution (Merchandising & Promo): Implement effective merchandising and promotion to drive traffic and sales
  • Brand Shop Design, Construction & Maintenance Management: Monitor end-to-end process of designing, building, and maintaining brand shops
  • Agency, Vendor, and Dealer Management in Relation to Brand Shop Construction: Manage brand shop and 3rd party partners involved in the physical development of brand shops
  • Business Partnership with Key Malls: Cultivate strong relationships with mall operators to secure prime locations and favorable terms
  • Brand Shop Partner Management: Conduct business reviews with brand shop partners to ensure brand standards and performance goals are met. Negotiate dealer existing location for conversion to brand shops.
  • Brand Shop Contract Management: Initiate bidding and partner selection for brand shops.
  • Trade Audit: Conduct audits to verify compliance with brand standards and optimize retail execution
  • Brand Shop O2O Management: Bridge online and offline experiences for seamless customer journeys in brand shops
  • Budget Management: Oversee and optimize budget to ensure efficient resource allocation
Qualifications

Skills and Qualifications

To be successful in this role, you must have/be able to:

  • Be a Bachelor’s Degree holder in Business/Business Management or similar
  • Have at least 13 years of experience managing experience/retail stores, preferably in a regional level
  • Has strong retail operations background and strategic mindset
  • Strong communication skills and ability to deal with various level of stakeholders
  • Has strong organizational skills, ability to manage multiple tasks, prioritize daily and weekly activities, and maintain operational efficiency
  • Ability to motivate, guide, and develop teams and managers
  • Proficient in analyzing sales data, trends, and performance metrics to make informed decisions
  • Strong customer service mindset
  • Willing to work on-site in McKinley Hill, Taguig

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