Experience Shop Manager

1 week ago

Quezon City, Philippines Samsung Electronics America Full time

Position Summary

Position Summary

As the Experience Shop Manager, your role is essential to delivering a seamless, immersive, and customer-centric retail experience that directly impacts brand perception, loyalty, and sales performance. You will bridge operational excellence with experiential marketing, ensuring that every aspect of the store aligns with the company’s brand promise and commercial objectives.

Your role is critical to differentiating the store from competitors, increasing dwell time, boosting conversion rates, and fostering brand loyalty. Not only will you safeguard operational efficiency but also transform the store into a destination that drives both immediate revenue and long-term customer relationships.

Responsibilities

Roles and responsibilities include, but are not limited to:

  • Brand Shop Strategy Development: Collaborate with other groups to enhance customer engagement and brand visibility in experience shops
  • Brand Shop Expansion: Lead the growth and rollout of brand shops
  • Brand Shop Performance and Report Management: Manage and consolidate performance reports to track and assess activities. Monitor sales, operations, and customer experience.
  • Brand Shop Execution (Merchandising & Promo): Implement effective merchandising and promotion to drive traffic and sales
  • Brand Shop Design, Construction & Maintenance Management: Monitor end-to-end process of designing, building, and maintaining brand shops
  • Agency, Vendor, and Dealer Management in Relation to Brand Shop Construction: Manage brand shop and 3rd party partners involved in the physical development of brand shops
  • Business Partnership with Key Malls: Cultivate strong relationships with mall operators to secure prime locations and favorable terms
  • Brand Shop Partner Management: Conduct business reviews with brand shop partners to ensure brand standards and performance goals are met. Negotiate dealer existing location for conversion to brand shops.
  • Brand Shop Contract Management: Initiate bidding and partner selection for brand shops.
  • Trade Audit: Conduct audits to verify compliance with brand standards and optimize retail execution
  • Brand Shop O2O Management: Bridge online and offline experiences for seamless customer journeys in brand shops
  • Budget Management: Oversee and optimize budget to ensure efficient resource allocation
Qualifications

Skills and Qualifications

To be successful in this role, you must have/be able to:

  • Be a Bachelor’s Degree holder in Business/Business Management or similar
  • Have at least 13 years of experience managing experience/retail stores, preferably in a regional level
  • Has strong retail operations background and strategic mindset
  • Strong communication skills and ability to deal with various level of stakeholders
  • Has strong organizational skills, ability to manage multiple tasks, prioritize daily and weekly activities, and maintain operational efficiency
  • Ability to motivate, guide, and develop teams and managers
  • Proficient in analyzing sales data, trends, and performance metrics to make informed decisions
  • Strong customer service mindset
  • Willing to work on-site in McKinley Hill, Taguig

Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are a European Economic Resident, please click here.

#J-18808-Ljbffr

  • Experience Shop Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines Samsung Electronics America Full time

    Position SummaryPosition SummaryAs the Experience Shop Manager, your role is essential to delivering a seamless, immersive, and customer-centric retail experience that directly impacts brand perception, loyalty, and sales performance. You will bridge operational excellence with experiential marketing, ensuring that every aspect of the store aligns with the...

  • Internet Shop Manager

    1 week ago

    Quezon City, National Capital Region, Philippines BUZZ CYBERNET- TAFT INC Full time ₱144,000 - ₱480,000 per year

    About the RoleWe are looking for a reliable and results-driven Internet Shop Manager to oversee the daily operations of our computer/internet shop. The manager will be responsible for supervising staff, ensuring excellent customer service, maintaining equipment, and driving overall shop performance.Key ResponsibilitiesManage day-to-day operations of the...

  • Customer Shopping Experience Specialist

    2 weeks ago

    Baguio City, Cordillera, Philippines beBeeExperience Full time ₱1,500,000 - ₱3,000,000

    Customer Experience RoleWe are seeking a customer-focused professional to enhance the shopping experience for customers in our Apparel store and represent their interests in business decisions.About UsWe operate multiple direct-to-consumer brands, focusing on data-driven strategies to scale businesses. We prioritize high-quality products and services that...

  • Enhance Customer Shopping Experiences as a Lead

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱3,200,000 - ₱4,200,000

    About the RoleWe are seeking a highly skilled Customer Experience Lead to join our team. As a Customer Experience Lead, you will be responsible for enhancing the shopping experience for customers in our Apparel store.Trafilea OverviewTrafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate...

  • Dive Shop Admin

    3 days ago

    Cebu City, Philippines Filinvest Group Full time

    FILINVEST COMPANY: CRIMSON RESORT & SPA MACTANJOB SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, under the supervision of the Dive Shop Manager, the Admin Assistant is responsible for assisting the administration and smooth running of the Dive Shop operation. Primarily...

  • TikTok Shop Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines BruntWork Full time ₱104,000 - ₱130,878 per year

    This is a remote position.Are you passionate about fashion, e-commerce, and the fast-growing world of TikTok? We're looking for a creative and driven professional to take charge of our TikTok Shop Specialist. In this role, you'll be at the heart of building our digital storefront, collaborating with influencers, and shaping campaigns that connect with...

  • Digital Shopping Experience Specialist

    1 week ago

    Marikina City, National Capital Region, Philippines beBeeEcommerce Full time $60,000 - $120,000

    About This RoleWe're seeking a highly skilled individual to support onsite activities across markets, delivering seamless shopping experiences. As part of our team, you will focus on executional excellence from refreshing product pages to maintaining site accuracy and content.Key responsibilities include:Supporting performance reviews and site checks to...

  • TikTok Shop Account Manager

    4 days ago

    Zamboanga City, Philippines GrowthAssistant Full time

    We’re looking for a TikTok Shop Account Manager to join our team! Role Manage TikTok Shop marketing for 5–10 accounts simultaneously, including product listings, promotions, account creation, reposting and performance tracking. Develop and execute ROI-focused affiliate marketing strategies, with a focus on scaling e-commerce results. Create sub...

  • TikTok Shop Marketing Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines beBeeMarketing Full time $6,000 - $8,400

    Grow Your Career as a TikTok Shop Marketing SpecialistAs a TikTok Shop Account Manager, you will be responsible for leading the marketing efforts for multiple TikTok Shop accounts. You will develop and execute ROI-focused affiliate marketing strategies, collaborate with influencers and creators, and analyze campaign performance metrics.About the RoleManage...

  • Furniture Shop Drafter

    2 weeks ago

    Lipa City, Calabarzon, Philippines beBeeDrafting Full time $7,200 - $9,600

    Job OverviewAs a skilled Drafter, you will create detailed custom furniture shop drawings, conduct rendering and takeoffs, and ensure precise execution of designs. You will collaborate with designers, architects, and project managers to ensure compliance with project requirements.Key Responsibilities:Create detailed millwork and furniture shop drawings based...