Operations Director, Property Management

Operations Director, Property Management Job ID: Posted: 10-Oct-2025Role type: Full-timeAreas of Interest: Building Management, Property ManagementLocation(s): Makati City - National Capital Region - Philippines The role is diverse, challenging and provides a unique career and professional development opportunity for the incumbent. The Head of Operations fulfils a key role in the Property Management business as follows: Responsibilities Provide leadership and management on internal business operations of the Property Management business in the Philippines Drive performance management and talent development / acquisition programs to support service delivery growth Manage the transition of assets, ensuring establishment, handover, documentation, hiring, billing, SOP establishment, and operational requirements for service delivery Lead the overall delivery of the service excellence program Provide leadership and management support to the Head of Property Management for ensuring financial projections and performance are met Create governance and processes in collaboration with the team, ensure contracts are in place to standards and processes followed professionally to standards and requirements Develop, educate/enable and implement standard operating procedures based on the global standards platform, localized market / industry standards and upkeep of SOPs and documentation on the web/SharePoint or other vehicles Work closely with the Property Management Leadership team to prepare and institutionalise Risk Registry Review, monitoring and support; ensuring standards are in place Collaborate with Shared Services in supporting the broader operations of Property Management (HR, IT, L&D, Risk, Compliance, Finance, Legal etc) Oversee an audit and process improvement program on an ongoing basis Roll out and manage the implementation of systems / IT that add value to our teams and clients Support training which underpins global standards and ensuring all teams follow the localized global standards, compliance and risk management Drive the operating performance and standards of delivery of the onsite teams Client and Stakeholder Relationship Management Build and maintain effective working relationships with all members of Property Management without compromising independence and integrity of service delivery Develop effective working relationships with Shared Services / Platform / National Leadership in order to leverage resources and support corporate initiatives in compliance, training and risk management Support business leaders in demonstrating Property Management business operations capability in new business opportunities Maintain effective relationships with external clients (client care & key developer relationships) through delivery of advisory engagement, aligned compliance, SOP, and risk management initiatives Experience Senior level PM delivery experience More than 10 years of relevant experience in the property management industry At least 3 relevant years on P&L experience (even only exposure / involvement; not necessarily owning) Required Skills and Knowledge Ability to work independently and remain task focused Superior attention to detail and organisational skills Mature interpersonal skills demonstrating an ability to build and maintain relationships Excellent written and oral presentation skills Best practice initiatives Creative ability Open to domestic travel Qualifications Tertiary qualification in a property related discipline, accounting, compliance or law Master’s in business administration is a plus Completion of intermediate to advanced training in Microsoft packages particularly Word, Excel and Outlook. PowerPoint intermediate competency would be advantageous Service line: None #J-18808-Ljbffr