HR Generalist

We are currently looking for a dedicated labor laws expert and overall hr/admin HR Generalist for an onsite assignment (graveyard shift).

This position serves as the expert for employee relations, employment law, policy creation and interpretation, case management, and internal and external HR compliances directly reporting to the HR Manager and Director. This position supports the organization by ensuring the policies, practices, and processes are relevant, updated, fair, and consistent. This position also addresses the employee concerns and grievances as necessary or required.

Job duties include but not limited to

Responsible for Discipline management, Grievance Management, Code of Conduct, Internal conflicts/disputes, employee concerns, and escalations.

Acts as the expert on internal policies and procedures

Policy review, audit, update and/or creation

Process alignments/address gaps and opportunities identified

Exposure and risk review of internal HR programs (labor requirement standpoint)

Review and evaluation of new HR initiatives and program

Case Management
Partners with the HR Business Partners Team and Operations for all internal cases most especially in handling termination cases.

Conducts investigation and recommends appropriate corrective actions

Guides case risks and exposures

Ensures due process is strictly observed and both substantive and procedural aspects of the internal cases are done correctly to avoid cases escalating in DOLE/NLRC.

Ethics Point (EP) Cases

Coordinate with concerned departments that require action and resolution of EP cases

Conducts investigation and recommends appropriate corrective actions as required

Ensures due process or correct processes are strictly observed and done correctly, as required, to all EP cases to avoid escalation of the cases, attrition, and disengagement

Trainings and Certification
Conducts training and certification for people leaders on employee relations’ processes such as case management, labor case management, compliances, etc.

Conducts training and certification for people leaders on sexual harassment, fraternization, respectful workplace, etc.

Reviews and updates onboarding pack related to employee relations initiatives and activities.

Review and update new leaders’ pack related to employee relations initiatives and activities.

Labor and Legal

Creates strategies and programs that prevent internal cases from escalating in DOLE/NLRC

Coordinate with the internal Legal Team for DOLE and/or NLRC cases as necessary

Updates the organization and people leaders with relevant and timely labor updates, government advisories, and government compliance orders.

Checks and evaluates external industry best practices that can be mirrored/developed for the organization.

Represent the organization in labor courts (DOLE/NLRC) and/or proper courts as required or deemed necessary.

Reports and Compliance

Creates and submits labor requirements/reports such as flexible work arrangements, authorized causes, labor surveys, etc.

Ensures the organization is compliant with labor requirements, statutory benefits, DOLE general labor standards, Occupational Health & Safety, etc.

Responsible for internal/external audits/reports related to employee relations activities and programs

Reviews all separation request summaries due to authorized causes, provides initial approval, and endorses to Legal and Finance for final approval and processing.

Prepare to report and analyze data for trends

Qualifications:

Preferably with at least 3-4 years and above of HR Employee Relations, Labor Relations, Generalist role, and the like expertise and experiences

Solid experience in conducting an investigation of employee complaints/grievances with demonstrated success in root cause and evidence analysis

Must have demonstrated knowledge, interpretation, and application of employment/labor laws.

Call Center/BPO industry experience or similar work environment with high volume employee relations preferred.

Strong time management skills (multi-tasks, prioritizes work tasks, utilizes resources effectively/efficiently, adapts to changing work demands/priorities/environments).

Strong interpersonal and collaborative skills, including presentation, facilitation, and negotiation.

Demonstrated understanding of regulations and legal requirements concerning employment.

Ability to ensure legal and policy compliance.

Ability to investigate issues thoroughly and objectively.

Ability to maintain a high level of professionalism and confidentiality.

Excellent verbal and written English Communication Skills

Fast learner & highly trainable with good analytical skills

Team player and able to work with less supervision

Knowledge using Microsoft Excel Files

Good problem solver & has a Positive attitude

Must be willing to work graveyard shifts, weekends, and holidays

Well-organized, Responsible, and has initiative

Independent with a positive work ethic and passion to succeed

Willing to start immediately

Why apply with us?

Competitive Compensation package with Salary Appraisals

Equipped with the latest technologies

Monthly Incentive Rewards on successful orders and Attendance Productivity

Offers Full-time employment and Career Growth

Easily accessible from almost any part of the Metro Cebu area.

One-day Application Process only

Service Incentive Leaves Upon Regularization

Attendance Productivity Incentives

Additional Hazard Pay within Qualifying Hours

Stable Job with Salary Appraisals

Holiday and Night Differential Premium Pay Rates

Job Promotion is highly possible... if YOU have the drive.

HMO/Health Insurance

Work-Life Balance

Free Pre-hiring Medical Laboratories

Free Coffee

Employee Engagement Activities

Quarterly Team Building and team bonding

Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.

Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.

Overview:

Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.

Staff Outsourcing Solutions is proud to be an Equal Opportunity Employer. Sound Connection does not tolerate discrimination on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, sexual orientation, gender identity, or any other basis covered by the Labor Law of the Philippines.

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