Senior Site Reliability Engineer

Senior Site Reliability Engineer (Hybrid)

Our client, a multinational leader in fleet performance management, is establishing its operations in the Philippines and is currently hiring members for the pioneer team.

Job Summary:

You will be part of an autonomous team, responsible for maintaining and developing the Client’s global SaaS platforms. Your efforts will directly contribute to enabling the wider engineering effort to innovate faster and with safety while ensuring key performance metrics are met or exceeded.

Participate in troubleshooting and resolving issues as they arise and develop monitoring and alerting tools to prevent them recurring. Engage with both internal engineering teams and external third-parties as required to resolve and prevent issues.

The Client currently operates two SaaS platforms, and our platform teams are structured to reflect this. Team members skills and experience are typically aligned to the most appropriate ecosystem, Azure and majority Windows and AWS and majority Linux.

Job Responsibilities:

• Ensure that the Client’s multiple systems are operating at peak efficiency.
• Assist in providing root cause analysis of complex faults in a large distributed system, and work with multiple teams to see the issue through to resolution and improvements.
• Participate in ongoing technology refresh initiatives or special projects as required.
• Use best of breed tooling to support you in ensuring operational stability and to minimise customer disruption.
• Assist in creating metric collection and visualization tools to allow you to assist in capacity-planning and trouble-shooting, and take pre-emptive actions in support of overall system stability.
• Contribute to monthly reporting on platform cost, capacity, incidents and performance.
• Work with the team to carry out deployments of new releases of SaaS applications to production and other environments
• Identify and automate tasks wherever possible to maintain or increase our high server to engineer ratio moving forward.
• Participate in on-call roster to ensure uptime is exceeded and platform owned services are operating effectively.
• Conduct performance and reliability tests to establish limits, bottlenecks or single points of failure and resolve them.
• From time to time be called on to work flexible hours to complete tasks that would otherwise disrupt a great customer experience.
• Keep up to date with the cutting edge of modern web operations, and continually strive to push the Client operations practice forward.
• Provided day to day support to the engineering teams and internal processes
• Participate in an Agile team

Job Qualifications:

• At least 8 years experience related experience in a Senior role/Specialist/Individual contributor
• Solid experience in the key aspects of a modern SaaS platform provider and comfort in being an active participant in platform design: Kubernetes (AKS or EKS advantageous), Public cloud from Azure or AWS, Terraform or similar IAC technology and CI/CD via GitHub Actions, Azure DevOps, Concourse or similar applications.
• Proven, self-motivated ability to continually renew and expand your knowledge, and a keen desire to keep abreast of new tools and technologies.
• Keen interest in, or experience with, operating and managing complex systems in customer-facing production web environments. Operation and architecture of multi-tier distributed systems, ideally involving real-time event processing.
• Practical knowledge of a scripting language (ruby, bash, python, etc.)
• Exposure to monitoring, alerting and visualisation tools (Grafana, SumoLogic, Datadog etc.)
• Understanding of automated provisioning. Knowledge of tooling such as Chef, Ansible or Puppet is advantageous.
• Experience building or using containerisation and PaaS products is advantageous.
• Understanding of relational database systems and their operation.
• Experience with caching, in-memory databases and NOSQL, a bonus.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Engineering and Information Technology
• Industries: Professional Training and Coaching

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