Site Reliability Engineer
3 weeks ago
Our client, a global Business Process Outsourcing (BPO) business, is looking for Site Reliability Engineers (SRE) to support their global payment technology company that provides platforms to consumers, businesses and organizations to make electronic payments. The successful candidate will be responsible for ensuring site reliability & performance, monitoring & alerting, and supporting emergency response situations. This role requires working closely with software engineers, DevOps and product teams to maintain robust infrastructure and automation that supports mission-critical applications.
The ideal candidate creates a bridge between development and operations by applying a software engineering mindset to service management. We are seeking an individual who is highly motivated, intellectually curious, and seeks out opportunities for improvement.
The RoleThis role involves working with a team of talented SREs/DevOps Engineers to support highly scalable services. Responsibilities include:
- Responsible for pipeline build and maintenance in accordance with the clients tooling and conventions.
- Participate in the software development lifecycle, working closely with the development team to ensure that designed solutions meet non-functional requirements such as availability, performance, security and maintainability standards.
- Maintain services through monitoring of metrics, system health, and analysis of reports.
- Provide support for production and in-house systems. Participate in on-call Production support rota.
- Incident management, on-call support and root cause analysis, conducting post-incident reviews and 5-Why analysis.
- Remediate system vulnerability, security and resiliency measures.
- Improve process and systems within the program.
- Lead incident management efforts by proactively monitoring and analyzing ISO 8583 financial transaction messages across the 4-party payment model (Cardholder, Merchant, Acquirer, Issuer).
- Card payment domain knowledge (mandatory).
- Experience with CI/CD and build pipelines using Jenkins.
- Experience in public and private cloud offerings (PCF, Azure, AWS, etc.).
- Knowledge of NoSQL and SQL databases such as Mongo and Oracle.
- Experience and knowledge of managing distributed systems and working with microservices.
- Familiarity with Unix tooling and strong scripting skills.
- Exposure to monitoring and alerting tools such as Splunk and Dynatrace.
- Proficiency in one of the following: Python, Java, Go or equivalent.
- Familiarity with defining SLOs and SLAs.
- Prior experience in an SRE/DevOps team and strong understanding of SRE/DevOps principles.
- High degree of initiative and self-motivation, with a willingness to take on challenging opportunities.
- Excellent communication and collaboration skills.
- Mid-Senior level
- Contract
- Information Technology, Finance, and Consulting
- Financial Services, Banking, and Investment Banking
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