(Native Chinese) Chat Support Consultant, crypto

1 week ago

Tarlac City, Philippines SupportYourApp Full time

Native Chinese Chat Support Consultant, Crypto (Remote) Passionate about blockchain technology and the future of digital finance? What if you had a chance to be part of a dynamic trading platform redefining the crypto trading experience? Join our team as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. What You'll Do Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email. Handle customer inquiries, order disputes, and appeals. Provide accurate information and solutions to customer requests. Manage complaints and appeals, including follow‑ups on escalations when required. Maintain up‑to‑date knowledge of the company's trading platform and general market conditions. Understand customers' needs and deliver constructive feedback to the management team. Continuously seek ways to improve team performance and work efficiency. Operate in a fast‑paced environment requiring strong focus, commitment, and adaptability to shifts, weekends, and holidays. Qualifications Native Chinese and strong English proficiency (minimum B2; C1 preferred). At least 6‑12 months of online customer support experience, preferably in crypto or financial services. Experience in live chat support and handling customer inquiries. Strong analytical, logical thinking, and problem‑solving skills. Proof validation skills or payment/banking knowledge. Financial background highly preferred. Positive and responsible attitude. Crypto industry knowledge is a plus. CRM experience is an advantage. Benefits and Perks Flexible schedule. Fully remote work. Inclusive international environment. Compensation in USD. Rewards system and bonus for referrals. Paid intensive training and probation. Work‑life balance. Responsive management focused on growth. Self‑development opportunities. Who are we? SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies worldwide. We work with clients from over 30 countries and speak more than 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and have expanded globally with 8 hubs. DISCLAIMER We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr

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