WFM Business Intelligence Analyst

5 days ago

Quezon City, Philippines Ubiquity Full time

WFM Business Intelligence Analyst Job Summary: As a Business Intelligence Insights Analyst, you will be responsible for analyzing business data to identify trends, patterns, and insights that drive strategic decision‑making. You will work closely with various departments to understand their data needs and provide actionable insights that enhance performance and drive business outcomes. Your role involves using advanced data analysis techniques and tools to interpret complex data sets and communicate findings effectively. Business Requirements Gathering Collaborate with stakeholders, including leaders and subject matter experts, to understand problem statements, business objectives, challenges, and data‑related needs Translate business requirements into clear and actionable BI project specifications Data Collection and Analysis Identify and gather relevant data from different sources, both internal and external, ensuring data quality and accuracy Analyze data to identify trends, patterns, and insights that can address business opportunities Performance Monitoring Track key performance indicators (KPIs) and metrics to evaluate the effectiveness of business strategies and operations Visual Presentation Develop a presentation with enhanced data storytelling to improve understanding of insights for better decision‑making Present findings such as business insights and recommendations to leaders and decision‑makers Problem‑Solving Identify issues and opportunities within the business through data analysis and recommend solutions Collaboration Work closely with BI Reporting Analyst and MIS to define project objectives, scope, and success measures Work with various departments, such as operations, quality, training and operations, to understand their data needs and provide relevant insights Innovation Stay updated with the latest BI tools and technologies to continually improve data analysis and reporting capabilities External Qualifications Bachelor's degree in Business, Data Science, Analytics, or a related field 2–3 years of Call Center experience Proficiency in data analysis tools and techniques, such as MS Excel, Google Sheets, SQL and/or other data visualization tools Intermediate to advanced mastery of presentation tools, such as MS PowerPoint and/or Google Slides Excellent communication and interpersonal skills to facilitate collaboration with technical and non‑technical teams Great analytical, critical thinking and problem‑solving abilities Strong adaptability and capacity to work in fast‑paced environments In‑depth understanding of organization data flow and its use in management decision‑making Must be a self‑motivator and self‑starter Experience in developing data driven business solutions that drive business outcomes Knowledge in project management to manage and prioritize tasks effectively Knowledge in Banking Operations / Financial Technology / Customer Experience is a plus Must be willing to report onsite and night shift schedule Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Research, Analyst, and Information Technology Industries Internet Publishing Location Quezon City, National Capital Region, Philippines #J-18808-Ljbffr

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