Operations Subject Matter Expert

4 weeks ago


Taguig, Philippines VCC Link, Inc. Full time
Responsibilities:
• Understand customer issues and provide solutions.
• Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client.
• Meet SLA and KPIs
• Handle escalation calls.
• Knowledge and experience in ticketing tools.
• Understanding of the Financial industry, products, ISP-related services, etc.

Qualifications:
• Graduate of any 4-year course or completed first year in college
• Experience
• Minimum of 3 years of work experience as an SME in the BPO/shared services industry, conducting escalation calls.
• Experience handling Fraud LOB.
• Excellent oral and written communication.
• Amenable to work in shifting schedule in BGC.
• Amenable to work onsite.
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