Senior Technical Consultant

5 days ago

Manila, Philippines Fujitsu Full time

Senior Technical Consultant - ServiceNow (Hybrid)

Fujitsu Manila, National Capital Region, Philippines

Overview

Senior Technical Consultant - ServiceNow (Hybrid). This role is based in the Philippines with a hybrid working setup, offering flexibility to work remotely and from the local office.

Responsibilities and Accountabilities
  • Autonomous Expertise: Deliver technical solutions with precision and quality, whether independently or collaboratively, ensuring timely completion and client satisfaction.
  • Solution Delivery: Develop and implement ServiceNow solutions, integrating best practices and client requirements gathered through technical workshops.
  • Stakeholder Engagement: Build strong, trust-based relationships with client stakeholders, influencing solutions around risk management, process improvement, and automation.
  • Opportunity Identification: Proactively identify and communicate new opportunities within client accounts to Customer Success Managers and account teams.
  • Problem Solving: Act as a reliable escalation point, swiftly resolving issues and supporting all teams engaged in project delivery.
  • Capability Development: Mentor and coach junior team members, contribute to hiring decisions, and participate in interviews to foster technical and consulting excellence.
Experience & Expertise Mandatory Qualifications
  • Must Have: IT Degree or relevant tertiary education in Computer Science.
  • ServiceNow Certified System Administrator (CSA).
  • Certified Implementation Specialist (CIS) in ITSM and at least one other ServiceNow product.
  • Sales and presales accreditation in two or more ServiceNow product lines.
  • ServiceNow Suite Certified (ITSM, HR, or CSM).
Nice to Have
  • Additional ServiceNow Certifications.
  • ITIL Foundation Certified.
Mandatory Experience
  • Demonstrated success in ServiceNow project delivery, emphasizing value articulation.
  • Proven track record in high-quality ServiceNow development and documentation.
  • Proficiency in HTML, XML, JavaScript/AJAX, and integrations (web services, SOAP, email, MID, etc.).
  • Experience leading workshops and guiding team efforts across multiple ServiceNow product lines.
  • Insight into ServiceNow platform upgrades, releases, and future roadmaps.
  • Exceptional communication skills, both written and verbal.
Desired Experience & Knowledge
  • 5+ years of successful ServiceNow project delivery.
  • Familiarity with ServiceNow licensing.
Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We continually push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment.

  • We put people first and value inclusion across the organization.
  • Tailored career paths across our global organization.
  • Strong reputation with customers in the region and globally.
  • Competitive reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy.
Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu welcomes applications from diverse groups. We value inclusion and encourage applicants from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our FAQs for the recruitment journey.

If you don’t tick every box, please apply anyway. For more information, email

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