Product Specialist

Job Postings Overview

Multiple product support and IT/tech roles are described across various organizations. The postings include responsibilities, requirements, and schedules for positions such as IT/Production Support, Product Support Specialist, and related technical roles. The descriptions are currently fragmented across postings and contain boilerplate, duplicates, and non-standard formatting that does not meet the allowed tag rules. The following refinement consolidates and presents the core responsibilities and qualifications for each distinct role, using only allowed HTML tags.

Role 1: IT / Production Support / Product Support Specialist (Financial Technology / FinTech contexts)

Key responsibilities:

• Establish and maintain an issue ticketing system, manage user access and perform system configurations
• Respond to system queries, troubleshoot, and research to identify solutions
• Understand and resolve problems with timely resolution or escalation and communicate progress
• Assess priority and urgency of issue resolution
• Report critical incidents to Risk and Compliance
• Collaborate with Product Managers to improve system stability
• Build and maintain relationships with stakeholders across the organization
• Assist in conducting UATs if needed
• Perform other duties as assigned

Qualifications:

• Bachelor’s degree or 4-year course in Computer Science, Engineering, IT or related field
• 2–3 years of IT experience in web/mobile/software/network domains; preference for FinTech / Production Support experience
• JIRA experience is a plus
• Strong English communication, both spoken and written
• Strong analytical and troubleshooting skills
• Proven ability to work in a fast-paced environment

Note: Several postings are included under this role across different organizations; the core responsibilities and qualifications have been summarized from the provided content.

Role 2: Product Support Specialist (Bilingual Spanish/English) – Thomson Reuters / Related Opportunities

Key responsibilities:

• Act as point of contact for troubleshooting, diagnosing, and escalating customer support queries
• Resolve technical and service issues with strong customer service and problem-solving skills
• Document customer contacts, resolutions, and gather feedback to improve products
• Meet department metrics and escalate recurring technical problems
• Improve workflows, create/support knowledge base articles, and assist with product releases
• Provide customer service and technical assistance via phone, email, or other media
• Escalate high-priority, production-critical issues
• Learn new features and enhancements to support existing users

Qualifications:

• Fluent Spanish and English written/verbal communication
• 1 year in a customer-facing role; 2– or 4-year technical degree preferred
• Experience in customer support via phones, emails, or in-person
• Experience with Microsoft Office; strong problem solving and teamwork
• Ability to work in a dynamic, fast-paced environment

Role 3: Product Support / Technical Product Support Specialist (GHD / Similar Providers)

Key responsibilities:

• Provide front-line application support, monitor queues, troubleshoot, reproduce, and communicate solutions
• Escalate client issues to appropriate teams for resolution
• Detect incidents affecting customers and provide first-contact support
• Identify root causes with other teams and research solutions
• Reinforce SLAs and manage customer expectations
• Test fixes, propose improvements, and contribute to knowledge management
• Participate in incident response and reporting (overtime may be required)

Qualifications:

• 1–3 years in customer service/support in web-based software or similar
• Experience with Zendesk, Jira, Confluence or similar tools
• Knowledge of ITIL foundations is a plus
• Ability to travel as required; strong communication and teamwork

Role 4: Product Specialist (Medical / Industrial Equipment domain)

Key responsibilities:

• Sales leadership, client liaison, and product-focused activities
• Travel within the Philippines; support field teams and dealers
• Prepare and deliver product training and demonstrations
• Contribute to business development efforts and customer engagement

Qualifications:

• Bachelor’s in Business or allied healthcare field; 1–4 years in sales or medical equipment preferred
• Strong leadership, communication, and travel willingness

Role 5: Product Specialist – Medical Devices (Abdominal Surgery / MIS)

Key responsibilities:

• Clinical training and support for surgeons and OR staff
• Clinical trials support and data collection
• Product launch collaboration and localization
• Stakeholder coordination and customer engagement
• Compliance, documentation, audits, and quality assurance

Qualifications:

• Bachelor’s in Nursing, Biomedical Engineering or related field
• 2–4 years clinical experience in surgery or medical device support
• Experience with MIS or surgical stapling devices preferred
• Willingness to travel across the Philippines

Notes on Formatting and Content

• All headings are provided as elements
• Text content uses

  and

elements;
and extraneous formatting have been minimized BOILERPLATE or company-wide promotional sections have been omitted where possible to keep the focus on role responsibilities and qualifications #J-18808-Ljbffr

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