SharePoint & Power Apps Support

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At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. Your work location may include a DXC office, client site, or—where approved—a remote setting. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.

Project Description:

We are a Fortune 500 global IT services leader dedicated to delivering excellence for our customers and colleagues.

Our more than 130,000 people in 60-plus countries are entrusted by our customers to deliver transformative technologies to ensure the success, safety and well-being of businesses and people around the world.

We leverage the power of partnerships through our curated DXC ecosystem of leading technology providers. By combining strengths and expertise globally, we create solutions and deliver greater outcomes for customers across their entire IT estate.

DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship.

Responsibilities:

• As a Senior SharePoint Support Consultant, you will play a pivotal role in providing expert support and consultancy services for SharePoint and Power Platform.
• You will provide exceptional support to our customers, focusing on resolving incident tickets efficiently and effectively to ensure smooth operation and optimal performance their systems.
• Beyond reactive support, the role emphasizes a proactive approach to customer engagement where they will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes. Building strong partnerships with our customers, will assist them in achieving their overarching long-term strategies and business objectives.

Key Responsibilities:

• Incident Resolution: Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions.
• Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency.
• Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities.
• Technical Expertise: Utilize deep technical knowledge to support the design, development, and implementation of solutions.
• Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor.
• Continuous Improvement: Stay current with the latest developments in Microsoft technologies, continuously seeking opportunities to enhance your skills and knowledge.
• Provide expert-level support for SharePoint and Power Platform, including diagnosing and resolving technical issues, and ensuring optimal performance and reliability of the platforms.
• Contribute to the design, development, and implementation of SharePoint and Power Platform solutions that meet client requirements and industry best practices.
• Develop and deliver training sessions for end-users and administrators, and create comprehensive documentation to support the use and maintenance of SharePoint and Power Platform solutions.

Mandatory Skills Description:

• Bachelor's degree or equivalent combination of education and experience.
• 5 or more years of experience in technical analysis and design, preferably within a consulting environment.
• 5 or more years of relevant experience as an integration developer.
• Business/System Analysis
• System design and specification
• SharePoint Support
• SharePoint Deployment
• SharePoint Configuration
• SharePoint Development
• Power Platform
• Power Apps
• Power Automate
• Power BI
• Power Virtual Agents
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Ability to work independently and as part of a team, managing multiple priorities and deadlines.
• Ability to manage competing priorities in a complex environment.
• Nice-to-Have Skills Description:
• Familiar with DevOps (or similar) and ITSM processes and systems

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology and Engineering
• Industries IT Services and IT Consulting, Outsourcing and Offshoring Consulting, and IT System Custom Software Development

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