Current jobs related to Escalations Specialist II, Safety Incident Management - Manila - X Corp.

  • Incidents & Escalations Specialist

    3 weeks ago

    Manila, Philippines Zendesk Full time

    Overview Who we're looking for \u00a0We are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and...

  • Incidents & Escalations Specialist

    5 days ago

    Manila, National Capital Region, Philippines Zendesk Full time $80,000 - $100,000 per year

    Who we're looking forWe are seeking a dedicated Incident and Escalations Specialist to join our vibrant team in the Philippines. This outstanding opportunity is perfect for an individual passionate about improving customer experience and driving flawless incident resolution processes. You will be a key player in building scalable incident and escalation...

  • Trust and Safety Specialist

    3 days ago

    Manila, National Capital Region, Philippines IntouchCX Full time ₱900,000 - ₱1,200,000 per year

    About IntouchCXIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Senior Incident Responder

    2 weeks ago

    Manila, Philippines Trends Group Inc. Full time

    Join to apply for the Senior Incident Responder role at Trends Group Inc. Participate and support activities that will help improve the existing operations and operationalize new service portfolio to achieve service excellence, operational efficiency, and retention of customers. Investigate, analyze, and respond to incidents or crises within the pertinent...

  • Safety Specialist

    2 weeks ago

    Manila, Philippines AboitizPower Full time

    Join to apply for the Safety Specialist role at AboitizPower The position holder assists the SHES Manager in administering plans related to Safety and Security to meet and improve the safety performance of all ARI Renewable projects and facilities. The position holder also ensures the implementation of OSH programs are in compliance with the government...

  • Incident Manager

    1 week ago

    Manila, National Capital Region, Philippines Nezda Global Full time ₱2,000,000 - ₱2,500,000 per year

    About the CompanyJoin a leading financial institution that powers digital banking and financial services across the Philippines. You'll be part of a Service Management team that ensures continuity, stability, and rapid recovery during major incidents.About the RoleAs a Major Incident Manager, you'll be the single point of control during crisis situations —...

  • Incident Response Specialist

    3 weeks ago

    Manila, Philippines QBE Europe Full time

    Overview Incident Response Specialist, Group Cyber Reporting to the GSOC Lead, the Incident Response Specialist will be a key member of our rapidly growing Global Security Operations team. This dynamic role combines hands-on technical analysis with stakeholder engagement and incident coordination. The successful candidate will analyze cyber threats,...

  • Incident Manager

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Location: Taguig, National Capital Region Salary: ₱ - ₱ Company: Y OneSearch Incorporated Job Type: Full-time Posted: 1 day ago Job Description Job Summary: The Incident Manager (IMO) reports to the Head of the ESS-ITG-SMO-OD-IRD. Serves as the point of contact for all incidents of unplanned downtime/disruption of critical systems/applications of the...

  • Incident Manager

    5 days ago

    Manila, National Capital Region, Philippines TENTEN Partners Full time ₱4,200,000 per year

    Join us in partnership with a leading financial institution to hire anIncident Managerresponsible for safeguarding mission-critical systems and ensuring seamless operations.You will serve as thecentral point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid...

  • Incident Manager

    6 days ago

    , Metro Manila, Philippines Nezda Global Full time

    About the Company Join a leading financial institution that powers digital banking and financial services across the Philippines. You’ll be part of a Service Management team that ensures continuity, stability, and rapid recovery during major incidents. About the Role As a Major Incident Manager, you’ll be the single point of control during crisis...

Escalations Specialist II, Safety Incident Management

4 weeks ago

Manila, Philippines X Corp. Full time
Escalations Specialist II, Safety Incident Management & Content Moderation page is loaded **Escalations Specialist II, Safety Incident Management & Content Moderation**locationsManila, PH time typeFull time posted onPosted Today job requisition idR Company Description X’s Safety team is responsible for helping our users successfully and safely use our platform. This includes investigating issues that may cause harm to our users or pose a risk to X. We innovate, experiment, move at a fast pace, and are committed to being a learning organization with a growth mindset. This means we are always looking for ways to improve our policies, our detection and enforcement, and ourselves.\_****You will:***** Support X’s crisis response efforts during major incidents and times of real-world crisis by leading the efforts of a content moderation shift and providing policy enforcement recommendations. * Be responsible for ensuring all services are delivered within the framework of X’s core values and in line with existing policies and protocols. * Maintain clear and concise documentation of content moderation decisions and ensure seamless handoff and continuity. * Communicate effectively with internal teams to escalate issues and provide insights on emerging trends in user-generated content. * Generate comprehensive incident reports with data insights and findings on incident monitoring issues. * Institute content moderation and policy assessment best practices including documentation, data accuracy, and hygiene. * Provide opportunities to streamline and solidify operational workflows, acting as a key feedback loop for cross-functional partners. * Ensure we consistently and effectively enforce X’s policies without bias, and provide a level of support that exceeds industry standards. ****Note:******Role involves exposure to sensitive or graphic content including, but not limited to vulgar language, violent threats, pornography, and other graphic images.** ****Qualifications & Requirements:***** Bachelor’s Degree and equivalent education / experience. * 2-5+ years of relevant experience in content moderation and/or customer support. * Flexibility to work across time zones (outside of Manila shift hours), weekends and holidays - maintaining a shift rotation. * Experience in providing analyses or recommendations that inform policy development and/or strategic decision making based on operations. * Exceptional written and verbal communication skills. * You're comfortable analyzing large sets of data, using data to illustrate your points. * Full professional proficiency in English; and at least one of the following languages: Spanish, Arabic, Portuguese, French.* Other language competency is a plus.
#J-18808-Ljbffr